ppReady to elevate your career and join a fast-growing team in the digital world? /p pJoin our dynamic team at TP Spain in vibrant Barcelona and work on an exciting project with Google Local Services Ads — a game-changing tool for businesses everywhere! /p h3Responsibilities /h3 ul liVerification Operations: Process and validate license, insurance, and business registration submissions for new reviews and recertifications. /li liSupport Escalations: Provide phone/email support for live advertisers and review escalated photo submissions requiring language expertise. /li liContent Compliance: Provide responsive phone and email support for advertisers using review and related services. /li liPerformance Monitoring: Evaluate provider quality, collaborate on improvement initiatives, and support retention through churn analysis and reporting. /li liOnboarding Assistance: Guide businesses through onboarding, ensuring all requirements are met for a smooth go-live process. /li liExpert Guidance: Develop expertise in regional onboarding processes, advising businesses on verification requirements. /li liAd-Hoc Operations: Tackle additional tasks as needed in a dynamic, fast-paced environment. /li /ul h3Qualifications /h3 ul liC2 level of Italian and C1 level of English. /li li1 year experience in customer service or support roles. /li liGood communication and organizational skills with attention to detail. /li liMotivated and able to work independently with guidance. /li liBachelor’s degree in Business or related fields is beneficial. /li li1 year experience in compliance or verification is welcome. /li liAwareness of home services industries (e.g., plumbing, electrical) is a plus. /li /ul h3Desirable Skills /h3 ul liProcess Excellence: Systematically improving organizational processes to enhance efficiency, effectiveness, and quality. /li liCollaboration: Working effectively with others,



sharing ideas and resources to achieve common goals. /li liCommunication: Exchanging information, ideas, and messages between individuals or groups through various channels and mediums. /li liEmotional Intelligence: Understanding and managing one's own emotions and the emotions of others to foster positive relationships and enhance the impact of actions. /li liOpen Mindedness: Considering and appreciating diverse perspectives and ideas, fostering collaboration. /li liCritical Thinking: Evaluating information and arguments, leading to informed and effective decisions based on data insights. /li liSolution Orientation: Approaching problems and challenges with a focus on finding practical and effective solutions. /li liEntrepreneurship: Having a mindset characterized by innovation, creativity, risk-taking, and a proactive approach to problem-solving and opportunity identification. /li /ul h3Benefits /h3 ul liFull-time (39 hours/week) bHybrid /b position in Barcelona with a salary of 19.623,94 € gross/year + up to 1.000€ gross/year in bonus. /li liReferral Program: Earn up to €2,000 for bringing friends, depending on the language/project. /li liPrivate Health Insurance. /li liContinuous skill development and certifications. /li liClear career growth opportunities supported by coaches and a motivating team environment. /li liEngaging workplace with bi-weekly, monthly, or quarterly contests and dynamic business casual culture. /li liPrime office location at the World Trade Center, Barcelona, surrounded by the sea. /li /ul h3Diversity, Equity Inclusion /h3 pTP is home to a general family with various backgrounds and lifestyles. We will always embrace diversity and never discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or other differences. /p /p #J-18808-Ljbffr

📌 Italian Speaking Customer Support Specialist - Digital Advertising (Barcelona)
🏢 Jobtailor
📍 Barcelona