ph3Description /h3 pAs a Customer Success Executive at Infor, you are the strategic leader responsible for ensuring customer success by proactively driving measurable value, business outcomes, and strategic objectives. This role requires managing and growing customer relationships across both business and IT stakeholders, fostering multi-threaded engagement at the champion level. You will be accountable for achieving key metrics such as renewal rate (% of dollars renewed), book of business expansion, and multi-year contracts, in alignment with customer and revenue goals, in collaboration with Strategic Renewal Managers and Account Executives. /p h3Department /h3 pSaaS /p h3Location /h3 pBarcelona /p h3A Typical Day In The Life Includes /h3 h3Driving Outcomes Value /h3 ul liEngage as a trusted advisor to both business and IT leaders, aligning Infor's solutions with the customer's strategic objectives. /li liDevelop and execute joint success plans with customers that include clearly defined milestones and measurable outcomes. /li liActively identify and deliver business value through product adoption and optimization, ensuring that customers maximize ROI. /li /ul h3Strategic Relationship Management /h3 ul liBuild and maintain multi-threaded relationships across key customer stakeholders, focusing on champion-level engagement to ensure alignment and engagement at all levels. /li liProactively drive executive engagement to ensure alignment on strategic objectives and account health. /li liServe as the customer's advocate within Infor, escalating and resolving risks as necessary. /li /ul h3Renewals and Expansion /h3 ul liBe accountable for achieving % of dollars renewed within your book of business and driving expansion opportunities. /li liPartner with Strategic Renewal Managers and Account Executives to orchestrate strategic renewal events that focus on value realization rather than transactional negotiations. /li liLeverage product adoption data to influence renewal discussions and highlight customer success.



/li /ul h3KPI Management /h3 ul liMonitor and manage KPIs such as renewal predictors, customer health scores, adoption metrics, and forecasting accuracy to uncover risks and opportunities. /li liUse data-driven insights and predictive analytics to proactively manage churn risk and drive revenue growth. /li /ul h3Basic Qualifications /h3 ul liFluency in a Nordic language: Swedish, Norwegian, or Danish. /li liCustomer success, strategic account management, or renewal-leadership experience. /li liExperience influencing senior business and IT executives and managing high-value, complex renewals. /li liExperience managing KPIs and delivering revenue retention and account expansion. /li liStrong collaboration, strategic thinking, and communication skills. /li liWilling to work from the Barcelona office three days per week. /li /ul h3Preferred Qualifications /h3 ul liExperience with ERP or enterprise SaaS solutions. /li liExperience serving food beverage, manufacturing, distribution, or process-industry customers. /li liExperience applying a value/discovery methodology (e.g., MEDDICC) and building value maps. /li /ul h3About Infor /h3 pInfor is where ambition meets impact. Join a integral community of bold thinkers and innovators, where your expertise doesn't just solve problems. it shapes industries, unlocks opportunities, and creates real-world impact for billions of people. At Infor, you're not just building a career. you're helping to build what's next. /p pInfor is a global leader in business cloud software products for companies in industry specific markets.



Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science, and integrates easily into existing systems. Over 60,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation. /p pFor more information visit /p h3Our Values /h3 pAt Infor, we strive for an environment that is founded on a business philosophy called Principle Based Management™ (PBM™) and eight Guiding Principles: integrity, stewardship compliance, transformation, principled entrepreneurship, knowledge, humility, respect, self-actualization. /p pWe have a relentless commitment to a culture based on PBM™. Informed by the principles that allow a free and open society to flourish, PBM™ prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees. /p pInfor is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment. Infor does not discriminate against candidates or employees because of their sex, race, gender identity, disability, age, sexual orientation, religion, national origin, veteran status, or any other protected status under the law. If you require accommodation or assistance at any time during the application or selection processes, please submit a request by following the directions located in the FAQ section. /p h3Fraud Awareness /h3 pWe have been made aware of unauthorized individuals posing as Infor recruiters, including some who have made fraudulent offers of employment. Please read our guidelines and protect yourself from recruitment scams. /p h3Fraud Privacy Policy /h3 pWe value your privacy at Infor. You may access our privacy policy here. /p h3US Only /h3 pThis employer uses E-Verify. Please visit this website for additional information. E-Verify Illinois: Click here, aquí, or tu /p /p #J-18808-Ljbffr

📌 Customer Success Executive - Nordic markets (Barcelona)
🏢 Infor
📍 Barcelona