ph3Onsite Client Partner – New Client Onboarding (FCC) /h3 pMadrid, Spain /p h3Job Description /h3 pOnsite Client Partner – New Client Onboarding (FCC) /p pType: Full-time /p pDepartment: BFSI2 /p pTravel: International travel to India, Peru, and the UK required /p pJob summary /p peClerx is seeking an experienced Onsite Client Partner to serve as the primary liaison between one of our leading financial services clients and our global delivery teams. This is a highly visible, client-facing role responsible for supporting New Client Onboarding, Customer Due Diligence (CDD), and Account Opening operations while driving collaboration across teams in Spain, India, Peru, and the UK. /p pThe successful candidate will build trusted relationships with client stakeholders, identify operational improvement opportunities, manage escalations, and help shape evolving processes to ensure consistent, high-quality service delivery. /p pResponsibilities /p ul liServe as the primary onsite contact for client stakeholders across onboarding operations and technology. /li liDevelop a deep understanding of the end-to-end client onboarding lifecycle, including KYC, due diligence, account opening, and exception management. /li liIdentify process improvements, operational risks, and technology gaps while driving solutions through to resolution. /li liPartner with client stakeholders and global eClerx teams to define procedures, improve governance, and standardize operating practices. /li liCoordinate priorities, manage escalations, and communicate effectively across global teams. /li liBuild strong working relationships and represent delivery status, risks,



and recommendations with confidence and professionalism. /li /ul pEligibility Requirements /p ul liMinimum 5+ years of experience in FCC, KYC/AML, Client Onboarding, Financial Crime Operations, or similar client-facing roles within financial services. /li liFluent written and spoken English and Spanish. /li liStrong stakeholder management and communication skills with experience working directly with clients. /li liProven ability to operate independently, manage competing priorities, and drive issues through to resolution. /li liExperience with workflow or case management platforms (such as Appian, Fen-X, or similar) is preferred. /li liStrong Microsoft Office skills, particularly Excel, PowerPoint, and Outlook. /li liWillingness to travel internationally and collaborate across multiple time zones. /li /ul pWhat We're Looking For /p pWe're looking for someone who is proactive, highly autonomous, and comfortable working in a fast-paced environment where priorities and processes continue to evolve. The adecuado candidate is a quick learner who exercises sound judgment, builds strong relationships, communicates effectively across global teams, and confidently navigates ambiguity while driving meaningful outcomes.



/p pIf you enjoy solving complex operational challenges, partnering closely with clients, and making a visible impact across global teams, we'd love to hear from you. /p pHow to Apply /p ul liClick "Apply Now" to submit your resume through our career site /li liBe sure to include any relevant experience that aligns with the role. /li liQualified candidates will be contacted by a member of our recruitment team for next steps /li /ul pAbout eClerx /p peClerx is a leading provider of productized services, bringing together people, technology and domain expertise to amplify business results. /p pThe firm provides business process management, automation, and analytics services to a number of Fortune 2000 enterprises, including some of the world’s leading financial services, communications, retail, fashion, media entertainment, manufacturing, travel leisure, and technology companies. Incorporated in 2000, eClerx is traded on both the Bombay and National Stock Exchanges of India. The firm employs more than 19,000 people across Australia, Canada, France, Germany, Switzerland, Egypt, India, Italy, Netherlands, Peru, Philippines, Singapore, Thailand, the UK, and the USA. /p peClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law. We are also committed to protecting and safeguarding your personal data. Please find our policy here /p /p #J-18808-Ljbffr

📌 Onsite Client Partner – New Client Onboarding (FCC) (Madrid)
🏢 Eclerx
📍 Madrid