p h3About Doofinder /h3 pDoofinder is a technology company that provides advanced search solutions for websites and eCommerce sites, helping online retailers increase their sales. /p h3Technical Support Agent /h3 pYour mission is to diagnose, troubleshoot and resolve technical issues raised by our customers. You will engage with customers through emails, calls and 1:1 meetings, helping them understand and get the most out of Doofinder's technology, while digging into logs, requests and code‑level details to get to the root of every problem. /p h3Key Responsibilities /h3 ul liAddress customer product technical issues, debug and resolve them efficiently through our ticketing system (email, calls, 1:1 meetings). /li liInvestigate technical incidents end‑to‑end: reproduce issues, inspect logs and network requests, and identify root causes. /li liEnsure customers fully understand Doofinder and are guided to make the most of the tool's full potential. /li liCommunicate complex technical topics in a clear and customer‑friendly manner. /li liWork closely with the Development team to escalat… /liliManage multiple priorities while maintaining a solution‑oriented mindset. /li liTake initiative, work independently, and contribute to team success. /li liBuild strong relationships with customers, acting as a trusted technical point of contact. /li liCollect and analyse customer feedback to suggest improvements to the product and support process. /li /ul h3Required Skills and Experience /h3 ul liExperience in technical customer support, technical account management, or a similar technical customer‑facing role.



/li liSolid problem‑solving mindset with a hands‑on, resolutive approach to debugging. /li liComfortable using browser dev tools, reading logs, and understanding HTTP requests/responses. /li liKnowledge of HTML, CSS and JavaScript. /li liStrong communication skills to explain technical concepts clearly to non‑technical customers. /li liComfortable leading calls and meetings. /li liFluent in English and Spanish (required). /li liEU work permit is a must. /li /ul h3Nice to Have /h3 ul liExperience in SaaS or e‑commerce environments. /li liFamiliarity with GitHub (opening and tracking issues). /li liFamiliarity with Intercom or similar customer engagement/ticketing platforms. /li liFamiliarity with Postman and Grafana. /li /ul h3Languages /h3 ul liNative German /li liFluent in either English and Spanish /li /ul h3Benefits /h3 pReal stability with a permanent contract in an innovative and rapidly growing company with a future project on the e‑commerce industry. Competitive salary. Career plans and professional development. The most innovative and unique technology tools. International environment with over 33 different nationalities. 22 days of annual leave (plus 24‑31 December as discretionary days). Adaptable compensation system for benefits. Doofinder compensates referrals. Real work‑life balance – flexibility with Friday’s afternoon off. Fruit, snacks monthly lunch, and weekly news at the office. Communities activities outdoors: ping‑pong, football, golf, chess, etc. Green environment and open spaces in a very cool and modern office. /p /p #J-18808-Ljbffr

📌 Technical Support Agent (Madrid)
🏢 Doofinder
📍 Madrid