p strongWe’re Hiring: Team Leader - Contact Centre /strong /ppbr /Asegúrese de presentar su candidatura con toda la información solicitada, tal como se expone en la descripción del puesto a continuación.br / /ppAt strongNetzon Group /strong, we’re growing fast—and we’re looking for a Team Leader to join our International Team in Barcelona for our Travelodge Campaign. /ppbr / /pp strongAbout the Role /strong /ppbr / /ppAs a Team Leader, you will be leading, motivating, and developing a high-performing team to consistently deliver exceptional customer service while achieving operational, quality, and commercial objectives. /ppbr / /ppstrongKey Responsibilities /strong /pulliLead, motivate and inspire a high-performing team to consistently achieve operational and commercial objectives. /liliDrive sales performance by coaching advisors to identify customer needs and maximise sales opportunities while maintaining service excellence. /liliTrain, coach, mentor and develop team to deliver an excellent quality of service, achieve targets, and meet agreed productivity. /liliEffectively manage workforce planning by monitoring attendance, schedule adherence, absenteeism, lateness and staffing requirements to ensure service levels are consistently achieved. /liliSupport recruitment activities, including interviewing, onboarding and mentoring new employees where required.



/liliAct as a role model by demonstrating professionalism, integrity and the organisation's values in all interactions. /li /ulpbr / /ppstrongWhat We’re Looking For /strong /pulliExcellent verbal and written communication skills in English and Spanish. /liliProven leadership and people management skills. /liliStrong coaching and performance management abilities. /liliExcellent organisational and time management skills. /liliAbility to analyse performance data and make informed decisions. /liliStrong problem-solving and decision-making skills. /liliAbility to work under pressure and to meet challenging targets. /li /ulpbr / /ppstrong What We Offer /strong /pulliStart Date: ASAP. /liliPart-Time: 39 hours per week /liliWorking Hours: Monday to Sunday Rotative schedule between 9AM and 8PM /liliCompetitive base salary. /liliWorking Model: Hybrid - 6 days per month in the office. /liliTraining: Full-Time Training for 1 week. Office Based. /liliOffice Location: Barcelona (Eixample). /li /ulpbr / /ppstrong Why Join Netzon Group? /strong /ppNetzon Group is a fast-growing company specializing in digital solutions, AI, and contact center services, helping integral brands deliver outstanding customer experiences worldwide. xhfqzwm /ppbr / /pp strongStart your career with us—apply now and become part of our growing team! /strong /ppbr / /p

📌 Team Leader - Contact Centre (Barcelona)
🏢 Netzon Group
📍 Barcelona