Responsibilities

- Ensure customer satisfaction, retention, and growth by delivering proactive, high-value, and personalized support throughout the customer lifecycle within our data centers.
- Act as the primary point of contact for the client for all types of requests.
- Manage customer communications (maintenance, events, incident management, improvement areas, technical work).
- Monitor and improve customer satisfaction.
- Handle all customer requests, informing management and impacted teams.
- Support clients during audits.
- Act as interface between customer requests and internal departments.
- Participate in internal meetings related to managed accounts.
- Provide on-call support as Head of Customer Success.
- Identify cross-sell/up-sell opportunities.

Requirements
- Proven experience in customer relationship management within data centers.
- Managing Key Accounts




- Strong listening and needs analysis skills.
- Ability to coordinate and manage projects and external service providers.
- Project management capabilities.
- Proficient with standard office tools.
- Basic knowledge of data center technologies: power, cooling, physical security, network connectivity.
- Excellent verbal and written communication skills.
- Strong customer service mindset, diplomacy, and attention to detail.
- Ability to simplify technical topics for various audiences.
- Experience managing a technical client portfolio.
- Proficient with ITSM and CRM tools. xhfqzwm
- Fluent in Local language;
Fluent in English.

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📌 Senior Customer Success Manager – Strategic Accounts (Madrid)
🏢 Jobtailor
📍 Madrid