Czech Speaking Customer Service Agent for Public Sector Services

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment and BPO firm, dedicated to connecting top-tier talent with world-class organizations. As a leader in talent acquisition, we specialize in facilitating prestigious roles, including exclusive opportunities for those seeking impactful work within the Government & Public Sector industry across Europe.

Job Overview

We are currently sourcing exceptional talent for a Czech Speaking Customer Service Agent for Public Sector Services position in Spain. This role is adecuado for professionals who value stability and excellence, offering a unique opportunity to provide critical support within the Government & Public Sector while enjoying the vibrant lifestyle that only jobs in Spain can provide.

Key Responsibilities

- Serve as the primary point of contact for citizens requiring assistance with essential Government & Public Sector digital services.
- Ensure high-quality communication standards while resolving inquiries via phone, email, and live chat in Czech.
- Maintain comprehensive knowledge of public administration procedures to provide accurate and reliable guidance.
- Efficiently navigate internal databases and official systems to manage public sector requests with the highest level of confidentiality.
- Collaborate with internal teams to streamline service delivery processes within the Government & Public Sector framework.
- Document all interactions meticulously to support audit trails and improve service accessibility for the public.
- Contribute to a positive, professional image of public services through empathetic and solution-oriented communication.

Requirements

- Native or fluent Czech (spoken and written) is mandatory for this position.
- Valid EU passport or a valid work permit for Spain is required.




- Professional proficiency in English to collaborate within our international team environment.
- Strong digital literacy and the ability to work within complex administrative systems.
- Prior experience in customer-facing roles, particularly within the public sector or government-related services, is highly desirable.
- Commitment to excellence and integrity in handling sensitive public information.

What We Offer

- Competitive Monthly Salary.
- Special Benefit: 2 Extra Salaries Per Year (13th and 14th salary).
- Monthly Performance Bonus linked to service quality.
- Fully Paid Relocation Package (flight, transfer, and initial hotel accommodation).
- Fully Paid Training program to ensure your success in the Government & Public Sector.
- Comprehensive Health Insurance coverage.
- Continuous professional development and career progression opportunities within one of the best Czech-speaking jobs in Spain.
- And Much More, including local social activities and networking events.

Life in Spain

Choosing one of our open jobs in Spain means embracing a world-renowned quality of life defined by breathtaking sunshine, historical richness, and a vibrant social culture. Living in Spain offers the perfect balance between professional ambition and personal well-being, where you can explore ancient landmarks and stunning coastlines during your time off.

Beyond the professional benefits, Spain provides an exceptional expatriate experience with world-class Mediterranean cuisine and a welcoming local community. By accepting this Czech Speaking Customer Service Agent for Public Sector Services position in Spain, you are not just taking a job; you are choosing an enviable lifestyle in one of the most beautiful countries in the world.

How to Apply

If you are ready to take the next step in your career with a leading firm in the Government & Public Sector, we invite you to click "Apply Now" to submit your application. Join our team at Mercier Consultancy Group and build a rewarding future. We look forward to reviewing your profile!

📌 Czech Speaking Customer Service Agent for Public Sector Services – Work Remote In Spain (España)
🏢 Mercier Consultancy
📍 España