Key Requirements: Fluent English, travel industry experience, and customer-facing experience
Mogu is a vertical SaaS platform for travel agencies that is revolutionizing how agents manage proposals, bookings, and payments. We specialize in group and tailor-made travel, a market that continues to grow year after year.
After closing a €2.2M funding round, we are ready to scale the product and grow from our current 500 agencies to more than 2,000 by 2027.
Agency-organized trips are often better and not more expensive. At Mogu, we believe in their value and partner with agencies to help them reach travelers more effectively and deliver unique experiences. There are more than 540,000 travel agencies worldwide, and that number grows by 3% every year. Our goal is to reach tens of thousands of agencies and improve the travel experiences of millions of travelers.




About the Role We are looking for a Customer Success Specialist with a strong service mindset and a passion for building close relationships with customers. This role is key to ensuring that our travel agency clients get the most out of Mogu from day one.
We are looking for someone who can combine the best of both worlds: using tools and automation to be efficient while maintaining the human touch when it truly matters. Someone who knows when a customer needs a phone call, a personalized video, or even an in-person visit, and when a well-crafted asynchronous response is enough.
You will be part of the Post-Sales team, working closely with the rest of the team to support customers throughout their entire lifecycle: onboarding, training, support, proactive

📌 Customer Success Specialist · English Market (Madrid)
🏢 moguplatform.com
📍 Madrid