Czech Speaking Customer Service Agent for Online Marketplace

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment and BPO firm, dedicated to connecting top-tier talent with world-leading organizations. We pride ourselves on delivering bespoke career solutions that empower professionals to thrive in prestigious, global roles.

Job Overview

We are currently seeking a talented individual for the Czech Speaking Customer Service Agent for Online Marketplace position in Spain, representing a major player in the general retail industry. This is a unique opportunity to join one of our most prestigious Czech-speaking jobs, providing exceptional service to customers while enjoying a high-quality lifestyle in the heart of the Mediterranean.

Key Responsibilities

- Provide high-quality support to customers via phone, email, and live chat within the online retail sector.
- Manage order inquiries, returns, and delivery tracking to ensure a seamless retail shopping experience.
- Resolve complex customer issues with a solution-oriented mindset, representing the brand with professionalism.
- Collaborate with internal teams to troubleshoot payment or product-related retail inquiries.
- Maintain detailed and accurate documentation of customer interactions within our CRM systems.
- Contribute to achieving team-wide KPIs related to customer satisfaction and response efficiency.
- Assist in optimizing the customer journey by identifying feedback patterns within the online marketplace ecosystem.

Requirements

- Native or fluent Czech (spoken and written) is mandatory for this role.
- Valid EU passport or a valid work permit for Spain.
- Previous experience in retail, customer support,



or online commerce is considered a strong asset.
- Excellent communication and interpersonal skills, with a passion for helping others.
- Tech-savvy individual with the ability to learn new internal systems quickly.
- Available to start your career in Spain with our fully supported relocation program.

What We Offer

- Competitive Monthly Salary.
- Fully Paid Training programs to ensure your success.
- Comprehensive Health Insurance coverage.
- Fully Paid Relocation Package (flight, transfer, hotel) for your move to Spain.
- Monthly Performance Bonus to reward your commitment and excellence.
- Generous compensation structure featuring 2 Extra Salaries Per Year (13th and 14th salary).
- And Much More...

Life in Spain

Living and working in Spain offers an unparalleled experience, blending a rich history with a modern, vibrant culture. As you explore the beautiful landscapes of Spain, you will find that the Mediterranean climate provides endless sunshine, allowing you to enjoy the outdoors year-round. Joining our team for these Czech-speaking jobs means embracing a lifestyle where work-life balance is prioritized.

The relocation process to Spain is smooth and fully supported by Mercier Consultancy Group, ensuring your transition is stress-free. From the incredible local culinary scene to the welcoming culture, your time in Spain will be defined by personal growth and professional success. Discover why our talent network loves the unique quality of life available with jobs in Spain.

How to Apply

If you are ready to take the next step in your career and join a top-tier retail support team, we invite you to Apply Now. Submit your updated CV to Mercier Consultancy Group and start your journey with us today. We look forward to welcoming you to the team!

📌 Czech Speaking Customer Service Agent for Online Marketplace – Work Remote In Spain (España)
🏢 Mercier Consultancy
📍 España