Hi! I'm Paula, the Head of Customer Success at Modash.
I'm looking for a Customer Success Manager to join our team. Here's a little background, examples of the things that you'll work on, and things you probably want to know.
Background & reason for hiring
Customer Success has been one of the most important functions at Modash since the beginning. Our value Customers and Creators First guides the team every day. We're hiring one more CSM based in Europe so every customer gets the attention and support they deserve as we grow because we get new customers every day, and the team keeps growing.
We already have 3 CSMs in the team: Ava (platform CSM, Canada), Eddie (API CSM, Canada), and Maris (platform CSM, Europe). We have a HQ in Tallinn, Estonia, but the customers are from all over Europe – so the team is remote‑first and you can be too.



Other part of the team is based in Toronto helping us to cover both North America and GMT time zones. You'll join a tight‑knit CS team that takes ownership seriously and cares about the people we work with.
Scope of the role & example projects
Your job is simple to explain and hard to do well: be a partner to our customers as they build a successful influencer program using Modash.
Own your portfolio of accounts
You will manage a portfolio of customers, mostly Shopify brands running influencer marketing programs. Success in this role is measured mainly through Net Revenue Retention (NRR) across your portfolio, and the day‑to‑day work that drives it (adoption, success plans, and renewals).
For each

📌 Customer Success Manager, Europe (Barcelona)
🏢 Modash
📍 Barcelona