Customer Service Specialist - Multilingual (Mandarin Speaking) | Gibraltar | On-site
BVGroup brings over 80 years of expertise to every bet, delivering technology-driven betting and gaming experiences to a global audience.
BetVictor is our flagship B2C brand, complemented by multiple partner brands we manage and service such as Heart Bingo, talkSPORT BET to name but a few. Our SaaS platform is fully developed and ready to deploy, requiring minimal setup and no complex configuration.
Join us at BVGroup and make an impact in a fast-paced, integral industry. Collaborate with passionate experts, tackle exciting challenges, and help define the next generation of online sports betting and gaming.
Purpose Of The Role
As a Customer Service Specialist - Multilingual (Mandarin Speaking), you will provide support across live chat, email and phone within a 24/7 operation, ensuring customers receive consistent, high-quality service at all times.
You will manage a wide range of queries across multiple languages, deliver timely and effective solutions, and ensure every interaction results in a positive and professional customer experience.
Key Responsibilities
Manage inbound chats, emails, and calls, delivering prompt, courteous, and effective support.
Resolve product,