Czech Speaking Customer Service Agent for Video Streaming Services

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment firm, dedicated to connecting top-tier talent with industry-leading organizations across Europe. We specialize in providing bespoke staffing solutions, ensuring a seamless bridge between high-performing professionals and our prestigious partners within the general streaming platforms sector.

Job Overview

We are currently looking for a dynamic professional to join our team as a Czech Speaking Customer Service Agent for Video Streaming Services position in Spain. This is an exceptional opportunity to support a global entertainment brand while enjoying a vibrant career abroad, making it one of the most sought-after Czech-speaking jobs in the current market.

Key Responsibilities

- Provide high-quality support to subscribers of a premier video streaming platform via chat, email, and phone.
- Assist users with technical troubleshooting, including playback issues, app navigation, and account synchronization.
- Manage billing inquiries, subscription renewals, and promotional offers with the utmost professionalism.
- Act as a brand ambassador, ensuring a seamless and enjoyable entertainment experience for every Czech-speaking customer.
- Maintain comprehensive knowledge of the streaming platform's latest content releases, features, and updates.
- Document customer interactions accurately in our CRM to facilitate ongoing service improvements.
- Collaborate with international teams to share feedback and enhance service standards within the streaming industry.

Requirements

- Native or fluent Czech (spoken and written) is mandatory for this role.
- Professional level of English to communicate within our diverse, international team.
- Valid EU passport or a valid work permit for Spain.
- Previous experience in customer service or technical support is preferred.




- A genuine passion for the video streaming industry and digital media.
- Strong problem-solving skills and a commitment to delivering world-class customer satisfaction.

What We Offer

- Competitive Monthly Salary that reflects the seniority of this position.
- 2 Extra Salaries Per Year (13th and 14th salary) as part of the Greek labor benefit structure.
- Monthly Performance Bonus linked to service excellence.
- Fully Paid Training program to set you up for success in the streaming industry.
- Comprehensive Health Insurance package.
- Fully Paid Relocation Package (flight, transfer, hotel accommodation upon arrival).
- Access to the best Jobs in Spain, providing a path for long-term career growth.
- And Much More...

Life in Spain

Embrace the Mediterranean lifestyle when you secure one of our premium Czech-speaking jobs in Spain. Known for its world-renowned historical sites, turquoise waters, and over 300 days of sunshine a year, Spain offers an unparalleled quality of life. Whether you are exploring the vibrant streets of Athens or relaxing on the islands, your downtime will be as exciting as your career.

Our relocation package ensures that your move to Spain is entirely stress-free, covering your flight, transfer, and initial hotel stay. Experience the rich culinary culture and the warm, welcoming atmosphere that makes Spain a favorite destination for international professionals. Join us today for the Czech Speaking Customer Service Agent for Video Streaming Services position in Spain and start your new chapter in this beautiful country.

How to Apply

If you are ready to elevate your career and experience the best of Europe, we invite you to apply now. Join the ranks of successful professionals who have trusted Mercier Consultancy Group to guide their careers. Click the application link to submit your CV and let us help you secure your future in Spain.

Sincerely,
The Recruitment Team at Mercier Consultancy Group

📌 Czech Speaking Customer Service Agent for Video Streaming Services – Work Remote In Spain (España)
🏢 Mercier Consultancy
📍 España