Polish Speaking Customer Service Agent for Airlines

About Mercier Consultancy Group

Mercier Consultancy Group is a premier European leader in international recruitment and BPO services, connecting top-tier talent with world-class opportunities. We specialize in sourcing multilingual professionals for integral industry leaders, ensuring a seamless bridge between your career aspirations and premier employers.

Job Overview

We are currently seeking a motivated professional for the Polish Speaking Customer Service Agent for Airlines position in Spain. This is an exciting opportunity to launch your aviation career in an international environment, providing world-class support for one of the industry's leading carriers while enjoying a high quality of life through our premium jobs in Spain.

Key Responsibilities

- Act as the primary point of contact for passengers, managing inquiries related to flight bookings, modifications, and cancellations.
- Provide expert support regarding airline baggage policies, airport services, and travel documentation requirements.
- Resolve complex customer service escalations with empathy and professional tact, maintaining the airline's prestigious reputation.
- Coordinate with ground staff and flight operations teams to ensure smooth passenger journeys and timely communication.
- Assist travelers with loyalty program memberships and premium service upgrades.
- Maintain detailed logs and reports within the CRM system to track trends and improve aviation service quality.
- Contribute to a high-performance team culture committed to excellence in the aviation sector.

Requirements

- Native or fluent Polish (spoken and written) is mandatory for this role.
- Proficiency in English (B2 level or higher) to communicate within our international team.
- Valid EU passport or a valid work permit for Spain.




- Strong customer-centric mindset with a passion for the aviation and travel industry.
- Excellent communication skills and the ability to thrive in a fast-paced, remote environment.
- Previous experience in customer support or aviation services is considered a significant asset.

What We Offer

- Competitive Monthly Salary
- 2 Extra Salaries Per Year (13th and 14th salary bonus)
- Monthly Performance Bonus to reward your dedication
- Fully Paid Relocation Package (flight, transfer, and hotel accommodation upon arrival)
- Fully Paid Professional Training to master the airline's systems
- Private Health Insurance and additional corporate benefits
- The opportunity to join one of the most sought-after Polish speaking jobs in the Mediterranean region.

Life in Spain

Living in Spain offers a unique blend of ancient history, vibrant modern culture, and over 300 days of sunshine per year. By securing one of our Polish Speaking Customer Service Agent for Airlines positions in Spain, you are choosing a lifestyle that balances professional development with the Mediterranean "slow living" ethos. Whether exploring the iconic Athenian coastline or enjoying the historic city centers, Spain provides an unparalleled backdrop for your next career chapter.

Our comprehensive relocation package makes your transition to Spain seamless, ensuring you feel at home from the moment you land. Experience world-renowned Greek cuisine, a welcoming local community, and a high standard of living that makes our jobs in Spain truly stand out. Join us in Spain, where your professional success meets a life-changing adventure.

How to Apply

If you are ready to take your career to the skies and join a dynamic team in a stunning location, we encourage you to Apply Now. Submit your CV today to begin your journey with Mercier Consultancy Group. We look forward to reviewing your application for this Polish Speaking Customer Service Agent for Airlines position in Spain.

📌 Polish Speaking Customer Service Agent for Airlines – Work Remote In Spain (España)
🏢 Mercier Consultancy
📍 España