French Speaking Customer Service Agent for Hospitality

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment and BPO firm, dedicated to connecting top-tier talent with world-class organizations across Europe. We pride ourselves on delivering bespoke staffing solutions, facilitating exceptional career opportunities, such as our high-demand French-speaking jobs in the vibrant Mediterranean market.

Job Overview

We are seeking a charismatic professional for a French Speaking Customer Service Agent for Hospitality position in Spain, designed for individuals passionate about travel and guest satisfaction. This role offers the unique opportunity to combine your linguistic talent with a career in the dynamic hospitality sector, all while enjoying the sun-drenched beauty of Southern Europe.

Key Responsibilities

- Deliver exceptional customer support to guests, ensuring every inquiry is handled with the warmth and professionalism synonymous with the hospitality industry.
- Manage reservation modifications, cancellations, and inquiries through multiple communication channels, including phone, email, and live chat.
- Act as a brand ambassador for our high-profile hospitality clients, maintaining a deep understanding of their luxury services and property offerings.
- Resolve complex guest issues promptly, turning challenges into positive experiences to ensure high levels of client satisfaction.
- Coordinate with hotel partners and property managers to verify booking details and facilitate seamless guest arrivals.
- Maintain accurate records of guest interactions within our CRM to ensure consistent, premium-quality service delivery.
- Participate in ongoing training to stay updated on hospitality industry standards and company protocols.

Requirements

- Native or fluent French (spoken and written) is mandatory for this role.
- Professional fluency in English to facilitate team communication and internal reporting.




- Valid EU passport (mandatory) to ensure seamless transition for these jobs in Spain.
- Previous experience in the hospitality or tourism sector is highly preferred but not essential for exceptional candidates.
- Strong interpersonal skills with a natural ability to empathize with guests from diverse backgrounds.
- Commitment to relocating to Spain and embracing a new professional chapter in the heart of the Mediterranean.

What We Offer

- Competitive Monthly Salary with 13th and 14th salary bonuses provided annually.
- Comprehensive, fully paid initial training program to prepare you for success.
- Full private health insurance coverage.
- Fully Paid Relocation Package (including flight tickets, taxi transfer upon arrival, and hotel accommodation).
- Attractive monthly performance bonus based on quality and service KPIs.
- A rewarding career path within the integral hospitality industry.
- And Much More, including team-building events and continuous professional development.

Life in Spain

Living in Spain offers an unparalleled lifestyle characterized by over 300 days of sunshine, stunning coastlines, and a rich historical heritage. When you secure one of our French-speaking jobs, you are not just accepting a position; you are gaining access to the legendary hospitality and vibrant social culture that makes Spain a top-tier destination for international professionals.

From the world-renowned Mediterranean diet to the welcoming atmosphere, the quality of life in Spain is truly exceptional. We handle all logistics of your relocation, ensuring that your move to Spain is as smooth as possible so you can focus on building your career in the exciting world of hospitality.

How to Apply

If you are ready to elevate your career and experience life in a stunning Mediterranean setting, we want to hear from you. Click "Apply Now" to submit your application for this French Speaking Customer Service Agent for Hospitality position in Spain today. Our team at Mercier Consultancy Group looks forward to reviewing your profile.

📌 French Speaking Customer Service Agent for Hospitality – Work Remote In Spain (España)
🏢 Mercier Consultancy
📍 España