French Speaking Customer Service Agent for Telecommunications

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment and BPO firm, dedicated to connecting top-tier talent with world-class organizations. As a leader in European human capital solutions, we pride ourselves on facilitating career-defining opportunities for professionals seeking the best French-speaking jobs across the continent.

Job Overview

We are currently looking for talented individuals to join our team in the heart of the Mediterranean for a French Speaking Customer Service Agent for Telecommunications position in Spain. This role offers a unique opportunity to advance your career within the fast-paced telecommunications industry while enjoying the exceptional lifestyle provided by jobs in Spain.

Key Responsibilities

- Provide high-quality technical and account support to telecommunications customers via phone, email, and chat.
- Resolve complex inquiries regarding mobile, fiber, and internet service contracts with precision and empathy.
- Assist clients with billing, service troubleshooting, and plan optimization to ensure maximum satisfaction.
- Maintain detailed records of telecommunications service issues in the CRM system to ensure accurate reporting.
- Promote new value-added telecommunications products and services that align with individual customer needs.
- Act as a primary brand ambassador for our telecommunications partners, upholding professional service standards.

Requirements

- Native or fluent French (spoken and written) is mandatory for this role.
- Valid EU passport or a valid work permit for Spain.
- Strong proficiency in English for inter-departmental communication.




- Previous experience in the telecommunications sector or high-volume customer service environments.
- Excellent problem-solving skills and a technical aptitude for telecommunications hardware and software.
- Positive attitude, strong communication skills, and the ability to work in a multicultural remote environment.

What We Offer

- Competitive Monthly Salary with 13th and 14th salary bonuses guaranteed.
- Fully Paid Training program to master telecommunications systems and services.
- Private Health Insurance coverage.
- Fully Paid Relocation Package (flight, transfer, and initial hotel accommodation).
- Attractive Monthly Performance Bonus based on quality and efficiency metrics.
- Excellent professional growth prospects within the telecommunications industry and our integral network.

Life in Spain

Embarking on your career with one of our French speaking jobs means immersing yourself in the vibrant culture of Spain. Known for its historical landmarks, stunning Mediterranean coastlines, and year-round sunny weather, Spain offers an unparalleled quality of life for international professionals seeking a change of pace.

Beyond the professional benefits, living in Spain allows you to enjoy world-famous Mediterranean cuisine, historic ruins, and a warm, welcoming community. Our relocation support ensures a smooth transition as you start your new chapter. Discover why so many professionals choose to pursue their career goals by accepting jobs in Spain with Mercier Consultancy Group.

How to Apply

If you are ready to elevate your career and secure your future in a dynamic role, click the "Apply Now" button to submit your application. We look forward to reviewing your credentials for this exciting French Speaking Customer Service Agent for Telecommunications position in Spain. Best of luck, from the team at Mercier Consultancy Group.

📌 French Speaking Customer Service Agent for Telecommunications – Work Remote In Spain (España)
🏢 Mercier Consultancy
📍 España