Polish Speaking Customer Service Agent for Luxury Fashion

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment firm dedicated to connecting top-tier talent with world-class organizations across the globe. As a leader in European BPO and professional staffing, we specialize in high-end roles that offer unparalleled career growth and international exposure.

Job Overview

We are seeking a sophisticated communicator to join our team as a Polish Speaking Customer Service Agent for Luxury Fashion in Spain. This prestigious position involves representing world-renowned apparel brands, ensuring that every interaction reflects the elegance and exclusivity of the industry, while enjoying a career-defining experience in the heart of the Mediterranean.

Key Responsibilities

- Deliver exceptional, high-touch support to elite clientele within the fashion and apparel sector.
- Maintain deep knowledge of luxury brand collections, seasonal trends, and high-end retail standards.
- Resolve customer inquiries via phone, email, and live chat with poise, empathy, and professionalism.
- Personalize the shopping experience for premium clients, ensuring brand loyalty and satisfaction.
- Manage order processing, shipment tracking, and complex returns for luxury goods with high attention to detail.
- Collaborate with international teams to maintain consistent brand representation across all communication channels.
- Execute expert-level product advice that aligns with the premium aesthetic of our fashion-forward clients.

Requirements

- Native or fluent Polish (spoken and written) is mandatory for this role.
- Professional fluency in English to communicate within our diverse international team.
- A valid EU passport or work permit allowing residency in Spain.
- Previous experience in high-end customer service, luxury retail,



or the fashion and apparel industry is highly preferred.
- A refined, polished communication style suitable for luxury brand representation.
- A proactive mindset and the ability to relocate for one of the most exciting Polish speaking jobs available today.

What We Offer

- Competitive Monthly Salary
- 2 Extra Salaries Per Year (13th and 14th salary)
- Monthly Performance Bonus for high-achievers
- Fully Paid Relocation Package (flight, transfer, and initial hotel accommodation)
- Comprehensive health insurance coverage
- Full, professional training in the fashion and luxury retail industry
- Modern, high-end office environment or remote flexibility within Spain
- Career advancement opportunities within the integral Mercier Consultancy Group network

Life in Spain

Choosing to pursue one of our Polish speaking jobs in Spain means embracing a lifestyle defined by sunshine, ancient history, and vibrant culture. As you take on this Polish Speaking Customer Service Agent for Luxury Fashion position in Spain, you will enjoy a Mediterranean climate that invites you to explore stunning islands and pristine beaches during your downtime.

Relocating to Spain offers an unparalleled quality of life, where you can indulge in world-class Mediterranean cuisine and a social, welcoming environment. We ensure your transition is seamless with our inclusive relocation support, making your move to Spain a smooth and rewarding adventure. Discover why so many professionals are choosing jobs in Spain for their next career milestone.

How to Apply

If you are ready to elevate your career and join a premium team in a fast-paced luxury industry, we invite you to apply now. Join us at Mercier Consultancy Group and take the first step toward your new professional chapter in the beautiful landscape of Spain.

Sincerely,
The Recruitment Team at Mercier Consultancy Group

📌 Polish Speaking Customer Service Agent for Luxury Fashion – Work Remote In Spain (España)
🏢 Mercier Consultancy
📍 España