- Support integral program implementation by ensuring adherence to global processes and solutions.
- Drive effective usage and full adoption of relevant core systems, such as SAP functionalities, Project module, Service orders, FSM, One IB, Project Review process.
- Engage with key stakeholders to gather and analyze business requirements.
- Harmonize business processes across the Hub and with Global BU processes.
- Support sharing and adoption of best practices.
- Collect and prioritize business process improvement requirements from local BPOs.
- Evaluate, document, and submit recommendations for future process changes.
- Troubleshoot, analyze, and resolve complex issues.
- Implement measures to enhance process efficiency and effectiveness.
- Support implementation of metrics to enhance Business Performance, operational efficiency, and Quality.
- Conduct data collection and analysis to monitor business process performance.
- Manage data practices across the Hub to ensure accurate management across systems.
- Identify training needs for business processes and organize training sessions.

Requirements

- Degree in Engineering, Business Administration, Information Technology, or related field.
- Minimum 5 years of experience in operational roles related to business process management or program implementation in manufacturing or service industry




- Strong understanding of change management methodologies and best practices
- Proficient in data analysis and reporting, with the ability to synthesize information and derive actionable insights for process improvement.
- Excellent communication and interpersonal skills, with the ability to engage and persuade diverse stakeholders at all levels.
- Fluency in English (both written and oral)
- Willingness to travel (30 – 40%)

Core Competencies

Demonstrates expertise in business process management and program implementation, with a strong focus on data analysis, stakeholder engagement, and change management methodologies. Proven ability to enhance operational efficiency and quality through effective process improvement strategies.

Hard Skills

- Data Analysis
- Process Improvement
- Business Process Documentation
- Metrics Implementation
- SAP Functionalities
- Project Management
- Troubleshooting
- Operational Performance Monitoring
- Training Needs Assessment
- Business Requirements Gathering

Soft Skills

- Excellent Communication
- Interpersonal Skills
- Persuasion Skills

Industry Keywords

- Manufacturing
- Service Industry
- Global Processes
- Best Practices
- Program Implementation

Tools & Technologies

- SAP
- Project Module
- Service Orders
- FSM
- One IB

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📌 Business Process Owner, HUB Europe (Madrid)
🏢 Jobtailor
📍 Madrid