Role & Purpose of the Position

- To provide efficient and courteous customer care to existing and potential customers based in the Nordic Region (Finland/Sweden).
- To provide the required office support for sales and support personnel.
- Handling general enquiries from customers, sales.

Duties & Responsibilities

- Manage the sales order process through to billing using SAP status reports, ensuring that corporate guidelines on the method of shipment are adhered to.
- Ensure that sales orders are processed within agreed deadlines and that customers and the sales team are informed of delivery dates and any subsequent changes.
- Liaise with Sales and Technical Support to ensure that all deliveries are carried out in line with customer expectations.
- Liaise with Purchasing, Warehouse, Sales and Support to ensure timely dispatch of orders.
- Ensure that quotations are raised by the sales team for any order to be processed.
- Assist with the prompt resolution of customer queries and credit notes to aid the cash collection process.
- Ensure that all Sales Representatives and/or customers receive a confirmation of order and that all details are checked to minimise errors in invoicing.
- Assist with customer complaints and warranty issues to ensure customer satisfaction.
- Ensure that subscriptions are invoiced timely and efficiently.
- Ensure that all issued information, whether written or verbal, is both accurate and authorised.




- Ensure that all work is carried out in accordance with the company's quality system.
- Maintain a comprehensive filing system in SAP.
- Archiving and disposal of aged records in accordance with company policy.
- Other duties as may be required by the Team Leader or Operations Manager.

Education / Qualifications / Experience

- Ability to build and maintain relationships with key customers.
- Experienced in using SD, MM and Supply Chain SAP modules (R/3 or HANA).
- Excellent communication skills, both verbal and written.
- Excellent PC skills including MS Office suite.
- Confidence to work on own initiative.
- Organised and thorough with strong attention to detail.
- Ability to work under pressure and meet deadlines.
- Adaptable to meet the dynamic and changing needs of the business.

Language Requirements

- Finnish (fluent written and verbal) is a prerequisite.
- Swedish (fluent written and verbal) is a strong advantage.
- English (fluent written and verbal) is a prerequisite.
- Any additional language is a further advantage.

Benefits

- Ticket Restaurants benefit (€2,420 net per year).
- Life insurance paid by the company.
- Option to enrol at any time in private medical insurance with Adeslas.
- Modern office in Sants, Barcelona.
- Remote work policy: €250 gross per year provided to cover internet and home-office expenses.

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📌 Customer Care Coordinator – Nordic Region (Finland/Sweden) (Barcelona)
🏢 Leica Geosystems
📍 Barcelona