Thanks to its complete integral service network, COSCO SHIPPING has become a top international brand. The upstream- and downstream links along the industry chain, such as shipping, terminals, logistics, shipping finance, ship repair and shipbuilding, have formed a sound industrial structure. The Corporation has invested in 56 terminals, including 49 container terminals, all over the world.

Puede obtener más detalles sobre la naturaleza de esta vacante y lo que se espera de los solicitantes leyendo la información a continuación.
About the Role

Our subsidiary COSCO SHIPPING Lines (Spain) S.A. seeking an Import Customer Service Specialist (m/f/d) to manage delivery orders, documentation, and customer communication for import operations.

Main Responsibilities

- Provide arrival information and delivery updates to customers.
- Respond to customer calls and emails promptly and professionally.
- Offer transport service options and quotations (Truck or TECO + Truck).




- Verify all documentation is correct (BL release, consignee authorization, etc.).
- Create and manage delivery orders accurately.
- Check payments and confirm deliveries.
- Notify customers of any delays or delivery issues.
- Send Proof of Delivery (POD) and ensure proper follow-up.

Requirements & Background

- University degree or higher education qualification.
- Minimum 1 year of experience in the maritime or logistics sector .
- High level of English and proficiency in Microsoft Office tools.
- Strong communication, coordination, and teamwork skills.
- Empathy, efficiency, and problem-solving ability.
- Commitment to continuous improvement and customer satisfaction. xqbhyrx
- Basic training in environmental protection is a plus.

#J-18808-Ljbffr

📌 Import Customer Service Specialist (m/f/d) (Barcelona)
🏢 COSCO SHIPPING Europe
📍 Barcelona