About UsReady to rock the future with us? At Hellmann we put our people at the heart of everything we do, because for us, relationship matters.
Descubra exactamente qué habilidades, experiencia y cualificaciones necesitará para tener éxito en este puesto antes de enviar su solicitud a continuación.
Joining us does not just mean becoming part of a integral company.
It is an invitation to shape the future of the logistics industry together with us.
Our Hellmann culture is based on our four values: Caring, Entrepreneurial, Forward-Thinking and Reliable.
These values resonate with yours? Then become part of our FAMILY that consists of around 10.000 employees in more than 200 locations worldwide.For the better.
Together.OAM SpecialistAbout the JobAs an Operational Account Management Specialist, you'll be the central point of contact for operational service quality on our key Air & Sea customer accounts.
You make sure commitments are kept, issues get resolved fast, and the customer always knows where things stand.In this role, you will:Own service performance outcomes (on-time delivery, SLA adherence, data quality) for your assigned accounts, and align Operations and Product teams around themLead regular service huddles and review performance dashboards to catch risks earlyAct as the customer's main point of contact during major service disruptions, communicating impact, actions, and recovery outlook, while day-to-day execution stays with our Operations teamsDrive continuous improvement, from recurring data issues to process redesign, working closely with our Business Process Management colleaguesPrepare and support customer business reviews (QBRs)



and provide Sales with data-driven input for upsell opportunitiesBe the customer's voice inside Hellmann, and Hellmann's voice to the customerAbout You5-8 years of experience in international freight forwarding (Air and/or Sea), ideally with ownership of strategic key accountsExperience building and rolling out standard operating procedures, and handling exceptions in day-to-day operationsStrong analytical skills: you can turn raw data into a clear story and know what action comes nextFamiliarity with root-cause methods (e.G.
5-Whys, fishbone, PDCA) is a plusExcellent communication skills: calm, clear, and solution-focused, even in tough customer conversationsAbility to influence and get results in a matrix organization without formal authorityConfident with PowerBI, Excel, and ideally shipment visibility/tracking toolsBachelor's degree (Business, Logistics, Supply Chain) or equivalent experience;
Lean/CI certification aplusFluent English;
additional languages are a plusWillingness to travel occasionally (approx.
10-25%) for customer meetings and project workOur BenefitsA strong team spirit and a lot of fun working togetherA safe, multicultural, and inclusive environmentIndividual opportunities for growth and developmentA pleasant and supportive working atmosphereCoffee, tea, and fruit in the officeInclusion and social diversity are firmly anchored values in our corporate culture. xhfqzwm
Regardless of gender, age, any disabilities, religion, ethnic origin or sexual identity: We are looking forward to meeting you!If you are excited by this fantastic opportunity and have what it takes, then click APPLY!
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📌 Operational Account Specialist Europe (Barcelona)
🏢 205 - Hellmann Worldwide Logistics Germany
📍 Barcelona