Mercier Consultancy MD is thrilled to announce an exciting opportunity for Danish Speaking Customer Service Representatives for a leading Digital Marketing Platform, with the unique prospect of working in Greece. This role is perfect for individuals who are enthusiastic about digital marketing and dedicated to providing exceptional customer support. As a customer service representative, you will assist clients in utilizing the digital marketing platform effectively, communicating fluently in Danish.
Key Responsibilities
Manage customer inquiries regarding the digital marketing platform via phone, email, and chat in Danish
Provide guidance on platform features, tools, and best practices to maximize customer success
Assist customers in troubleshooting issues and resolving technical problems promptly
Educate clients on marketing strategies and campaign optimization to enhance their experience
Document all customer interactions and feedback accurately in the CRM system
Collaborate with the technical team to escalate complex issues effectively




Stay informed about industry trends and updates to provide relevant insights to customers
Requirements
Fluency in Danish (both written and spoken) is essential;
proficiency in English is a plus
Previous experience in customer service or support, preferably in a digital marketing or technology environment
Strong communication skills with a focus on customer engagement and satisfaction
Ability to troubleshoot technical issues and provide clear solutions to clients
Excellent organizational skills and the capability to manage multiple inquiries simultaneously
Familiarity with customer relationship management (CRM) tools and digital marketing concepts
Willingness to work in Greece and adapt to a dynamic work environment
Benefits
Competitive Monthly Salary
2 Extra Salaries Per Year
Fully Paid Relocation Package
Fully Paid Training
Health Insurance
And Much More..
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📌 Danish-Speaking Customer Service Rep For Digital Marketing (Madrid)
🏢 Mercier Consultancy MD
📍 Madrid