Job Title:

Fashion Support Consultant (Italian - speaking) - On-site IN02

Job Description

Experience the power of a game - changing career

Are you looking forwhat’snext?We’rea general technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.

Ifyou’relooking to grow and be inspired, as aFashion Support Consultant in Barcelona(on-site), you will be part of our team ofgame-changerswho are powering the brands of the future in tech, finance, travel, fashion, healthcare, and more.

Career growth and personal development

We’llgive you all the training,cutting-edgetechnologies, and the continuing supportyou’llneed to succeed. At Concentrix,there’sa real career and personal growth potential. In fact, about 80% of our managers and leaders have been promoted from within!That’swhy we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of careeryou’vealways envisioned.

What you will do in this role

As a Fashion Support Consultanton our team, you will:

- Take incoming customer calls (via telephone, email, voicemail, chats, or other automated alerts) and solve users’ demands.
- Log call details onto call management systems and provide response and resolution within SLA.
- Maintainservice and product knowledge andexpertiseassociated with applications specific to individual customers.
- Escalate potential service issues initially with Mentor. To follow all the processes and procedures of the project.
- Understand andcomply withadministrative duties

Your qualifications





Concentrix is a great match if you:

- Are proficient or bilingual in Italian with an advanced level of English
- Have customer care skills – ability to listen to and understand the customers’ need
- Can take ownership of, and progress calls to resolution or to elevate call to resolution
- Haveexcellent communication skills and adaptability
- Working knowledge of IT Platform, equipment, and applications: Windows/MS Office/ internet configuration is a plus

What’sin it for you

- Full-time39 hours/week, permanent contract: rotative Monday to Friday 9:00 to 18:00
- Salary 19,623 euros gross/year + up to 1,200 euros gross/year in bonus
- Central location in Barcelona
- Full paid training on the company and the projectyou’llbe working on
- Career development programs, specialized courses, and language classes

Experience the best version of you!

At Concentrix, we invest in ourgame-changersbecause we know that when our people thrive, our clients and their customers thrive.

Concentrix is an equal opportunity employer

We’reproudlyunited as oneteam, one company, globally.We’recommitted to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

Location

ESP Barcelona - C/ de la Selva de Mar, 129

Language Requirements

English, Italian (Required), Spanish

Time Type

Full time

#J-18808-Ljbffr

📌 Fashion Support Consultant (Italian - speaking) - On-site (Barcelona)
🏢 CNX
📍 Barcelona