ppWe are looking for a versatile person who we can delegate tasks related to customer service, dispute management and coordination of certain outsourcing providers. /p h3bIts main functions /b /h3 h3bCustomer service and claims management /b /h3 ul liManagement of the entire customer service team (training, control, etc.) /li liChecking and management of returns /li liDefinition and review of the most important KPI's /li liCarry out different A/B tests with different macros and autoresponses to try to lower the % of returns and/or claims /li liReview of alerts for orders that may be fraudulent /li liReview and management of claims in PayPal, Stripe and RLL /li liControl of delivery times /li /ul pWe are clear about where we want to go and what we should do, but if you think we can innovate in something that we have not contemplated… we would love to hear from you, bsomeone without mincing words! /b /p pBe witty and creative, wanting to propose challenges and give a different and disruptive point of view and someone who loves dealing with people. /p h3bWe offer:



/b /h3 ul liImmediate incorporation /li liStability /li liIndefinite contract /li liDynamic environment and project with high potential /li liYour birthday, day off! /li li% over objectives /li liFree language classes /li liSummer hours and versátil hours /li liMorning coffees included /li liAnd more benefits to come! /li /ul h3bMinimum requirements /b /h3 ul libESSENTIAL /b : High level of spoken and written English /li liMinimum 3 years experience in customer service (email and telephone) /li liAdvanced knowledge in Office package, Windows and Email /li liMedium knowledge about WordPress /li liDeep understanding of growth strategies, have analytical skills and strategic thinking. /li liRelated higher studies (business, marketing, advertising, public relations or similar) /li liResults-oriented, autonomous and efficient with the ability to be self-taught /li liPostgraduate and other languages such as French, Italian, Hebrew, Japanese and German will be valued. /li /ul /p #J-18808-Ljbffr

📌 HEAD OF CUSTOMER SUPPORT (Santa Cruz de Tenerife)
🏢 Adoclic Media
📍 Santa Cruz de Tenerife