ph3bAbout Workato /b /h3 pWorkato delivers enterprise infrastructure for the agentic era, redefining iPaaS and helping enterprises unify data, applications, processes, and AI into a single, governed platform. A leader in Enterprise MCP and trusted by 50% of the Fortune 500, Workato’s cloud-native architecture connects every application, data source, and process to power real-time orchestration at scale. With enterprise-grade security and continuous innovation at its core, Workato provides the trusted foundation for organizations to automate with confidence and operationalize AI across the business. To learn more, visit /p h3bWhy join us? /b /h3 pUltimately, Workato believes in fostering a bflexible, trust-oriented culture that empowers everyone to take full ownership of their roles /b. We are driven by binnovation /band looking forb team players /bwho want to actively build our company. /p pBut, we also believe in bbalancing productivity with self-care /b. That’s why we offer all of our employees a vibrant and dynamic work environment along with a multitude of benefits they can enjoy inside and outside of their work lives. /p pAlso, feel free to check out why: /p ulliBusiness Insider named us an “enterprise startup to bet your career on” /liliForbes’ Cloud 100 recognized us as one of the top 100 private cloud companies in the world /liliDeloitte Tech Fast 500 ranked us as the 17th fastest growing tech company in the Bay Area, and 96th in North America /liliQuartz ranked us the #1 best company for remote workers /li /ul h3bResponsibilities /b /h3 pWe are looking for an exceptional bCustomer Success Manager /b to join our growing team. In this role, you will own a portfolio of assigned accounts that may vary in market size, industry, and complexity, with a focus on ensuring value realization through the use of the Workato platform, increasing adoption across a variety of business and functional units, ensuring retention, supporting growth, and overall customer satisfaction. /p pIn this role, you will also be responsible to: /p ullipDevelop a strong command of Workato's unique value propositions, the business value our key capabilities drive, our approach to Enterprise Automation, Orchestration, and AI, our customer use cases and success stories, and our best practices. Leverage the aforementioned knowledge to guide the customer on their Enterprise Orchestration AI journey and help them think differently. Work with customers on building out the AI roadmap. /p /lilipDevelop and maintain strategic business relationships with customers to drive adoption, assess and evangelize the value received, and support revenue expansion.



Establish regular touchpoints with the assigned customers per established practices, to review progress against strategic business and technical product objectives. /p /lilipDevelop and maintain engagement with senior customer executives to understand their strategic objectives and position Workato for their transformation initiatives, including delivery of Customer Objectives reviews, Exec Business reviews, etc. /p /lilipDevelop a deep understanding of a customer's business, use cases and desired outcomes in order to guide them to achieve these via Workato's product and services. Develop and drive programs to increase product usage within the current (landed) group and expand it to other business groups/functions. /p /lilipCreate customer assets, including a Joint Success Plan, to be leveraged by our sponsors that outline progress with Workato mapped to their business initiatives, value, deployment plans, etc. /p /lilipMonitor customers' achievement of desired outcome and value, consistently and effectively telling the story of both to internal stakeholders and externally to key customer stakeholders. /p /lilipBe the expert in deployment models and governance structures and share best practices from a business and technical perspective. /p /lilipServe as the primary escalation point for customer issues, and effectively prioritize and orchestrate the resolution of customer requests or issues. /p /lilipDevelop trusted, collaborative relationships with internal stakeholders and business partners, and champion customers internally to mitigate risk, improve the customer experience, drive value outcomes, and unlock growth. /p /lilipProfessionally manage your book of business and provide periodic and accurate reporting, develop growth and mitigation plans, following our best-practices and documentation requirements. /p /lilipContribute to the development of Customer Success practice, develop playbooks, and drive process innovation and operational efficiency. /p /lilipRun hackathons and bootcamps to drive product adoption and consumption. /p /lilipActively engage in sales activities to drive revenue growth and customer expansion.



/p /li /ul h3bRequirements /b /h3 h3bQualifications / Experience / Technical Skills /b /h3 ulliBS or equivalent technical education. MBA a plus /lili5 + years of professional experience in consulting, customer success, client relationship or technical account management roles with a demonstrated track record of increasing adoption, revenue retention and driving NRR Growth. /liliPrior experience as a Sr CSM, Account Manager or Sales Executive in a large PaaS preferred. /liliExperience managing a portfolio of accounts, with account ARR ranging from ~$100k to multi-million dollar ARR across the Forbes General 2000 companies. /liliTrack record of successfully navigating ambiguity, building consensus, fostering accountability, and working with urgency to deliver customer outcomes. /liliStrong written and oral presentation skills, with the ability to effectively engage both business and technical stakeholders (from Developer to C-level). /liliConfidence in serving multiple customer stakeholders and working to build communities of champions/advocates across large organizations. /liliExperience in Integration and/or business automation. Awareness of processes and roles in these domains would be a plus; People (HR), Finance, Marketing, Sales, and Post Sales Customer Organizations /liliPrior Experience in Digital Transformation and/or consulting firms preferred. /liliStrong familiarity with the AI ecosystem, with the ability to articulate market trends, identify common implementation challenges, and recommend AI-driven solutions that align with strategic business objectives. /liliFluency in English, both written and spoken. /li /ul h3bSoft Skills / Personal Characteristics /b /h3 ulliAbility to develop an understanding of large complex businesses Mid market customers with many stakeholders. Ability to build relationships across levels with customers. /liliStrong sense of customer empathy and customer-centricity. /liliGrit and resilience to manage occasional tough complex situations. /liliExcellent interpersonal and communication skills. /liliStrong problem-solving and analytical thinking. /liliStorytelling skills. /liliEntrepreneurial drive and comfort working in ambiguous, quickly-changing environments. /liliA passion for and belief in the power of automation to drive business value. /liliHave keen intellectual curiosity, a strong orientation to detail, and analytical abilities. /liliPassion for technology, enjoy learning new solutions and capabilities, and translating these into solutions that drive business value for customers. /liliBe a self-motivated team player who loves to drive Impact beyond their current role. /li /ul /p #J-18808-Ljbffr

📌 Commercial Customer Success Manager (Barcelona)
🏢 Workato
📍 Barcelona