ppJob description. /p h3The Customer Support Agent/Specialist daily tasks: /h3 pThe Customer Support Specialist (CSS) is primarily focused on providing a highly customized and /p ppersonal experience for Zahoree Client's end customers. /p h3Profile and knowledge: /h3 pThis service includes technology onboarding/walkthrough products, software, and hardware configuration, /p pInternet-of-Things (IoT) setup, and troubleshooting, among other services. /p pTheir duties may include handling inbound and outbound calls to and from customers, acknowledging customers' needs or issues, and providing helpful solutions to their challenges. /p pDocument and record all activity and communication with customers over telephone and email, in the appropriate client database /p pThe support can be performed via different channels, Phone, email, chat etc. /p pAttend technical and soft skills training sessions.



/p pThe CSS is expected to provide the Zahoree Customer Experience journey support to our customers (Training is provided) /p h3Requirements: /h3 ul liMinimum 1-year experience in customer service/support is an advantage /li liFluent in Norwegian/German written and spoken. Additional languages is a plus. Needs to understand English as it's the internal company language. /li liAbility to communicate effectively and with empathy on all required channels. /li liMust possess excellent interpersonal skills. /li liMust be patient and adaptable and have the ability to quickly analyse a problem, develop and implement and educate a solution. /li liComputer-literate. /li liThe ability to stay calm when working under pressure /li /ul h3Key Performance Indicators: /h3 ul liCustomer satisfaction (CSAT Score). /li liProductivity /calls/chat sessions per hour. /li liAverage Call Abandonment Rate /li /ul /p #J-18808-Ljbffr

📌 Swedish-speaking Technical Service Specialist to Malaga, Spain (Málaga)
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📍 Málaga