ppThe role endeavors to promptly resolve problems troubleshoot and elevate while assisting the broader team in providing a stable effective IT service to the business. The GTS analyst is part of a team ensuring the delivery of quality service and support in their day-to-day duties. All GTS Analysts are responsible for contributing to and executing GTS processes as agreed by the Global Service Delivery Community. Further to these tasks there is an onus on this role to be a font of knowledge and an ambassador for best practice. Aside from being actively involved in the busy BAU of the GTS there is an expectation that this role will be accountable for certain ad hoc tasks related to process improvement training and identification of knowledge and process gaps these will often be expected to be completed in parallel to daily tasks /ph3Primary Responsibilities /h3ulliGlobal Technology support competencies /liliCollaborate with Management and take strong ownership on tasks projects committed /liliProactively identify gaps and propose continuous improvement /liliOptimize manual tasks wherever possible /liliTake initiative by proposing improvements workarounds and solutions /liliFreely engage other IT teams and proactively deal with second level and stakeholders when needed /liliTake proactive actions to build team credibility and customer satisfaction /liliAbility to handle demanding customers and communicate at all levels including Executive Board Level /liliAbility to prioritize workload effectively while ensuring quality results and keep track of progress /liliBe cross-trained and up to date within the same region projects processes and backlog /liliEnsure (phone and chat) availability and coverage within working hours and willing to extend the working hours during peak times and exceptionally busy periods or major issues when needed.



/liliIndependently maintain a profound knowledge of our full General scope. /li /ulpThe Global Technology Support is operational during the following hours Monday to Friday 08.00 to 18.00 CET /pulliGreat opportunity to boost your career /liliInternational Company /liliSSC in Barcelona /li /ulh3Primary Requirements /h3ulliFluent in English and Italian language (minimum B2 level) /liliIdeally educated to degree level in IT and/or computing technologies /liliAt least 2 years experience working within a technical Help Desk environment /liliFocused and results oriented /liliExperience with ticketing tools /liliCustomer focused and committed to improving all aspects of the customer experience /liliBuild and drive positive working relationships at all levels /liliTechnical and customer support experience in a Pan European or Global company is desirable /liliITIL Foundation Certification (preferred) /liliGood exposure to PC hardware and software in the Microsoft environment including Operating Windows 11 Office 365 Azure AD Multi-Factor Authentication and security protocols. /liliPSTN / VOIP and mobile telephone. /liliDesirable skills in SCCM Intune /li /ulh3Skills/Experience /h3ulliSelf-driven and ability to work independently /liliHave great degree of technical understanding and literacy /liliStrong customer service analytical research interpersonal and problem-solving skills required /liliStrong initiative and ownership on tasks committed and proactive in moving things forward by overcoming obstacles in autonomy /liliExcellent verbal and written communication skills in English with a keen interest in working in a culturally diversified fast-paced environment /liliAbility to travel internationally as required by the Business /liliA flexible approach and be able to multitask /liliMust be an active listener highly professional motivated with a strong work ethic and a positive and enthusiastic attitude /liliDemonstrate the ability to handle demanding customers in a pressurized environment /liliAbility to work independently and as part of a team /liliBe dynamic and flexible to adapt and contribute on the rest of the GTS teams backlog /liliBe able to work effectively with low supervision and keep proactively busy during low peaks /liliKnowledge of creating and updating end user and technical documentation /liliMaintain confidentiality when dealing with issues of a sensitive or personal nature /liliAbility to communicate interact and work effectively and cooperatively with people from different teams cultures and at all business levels /liliExcellent problem-solving skills and analytical thinking /liliExcellent time management /liliAn understanding of Service manager-request fulfilment problem and incident management /liliLanguage English and preferably another PageGroup EU supported language /liliUnderstanding of Service Management - in particular request fulfilment problem and incident management /li /ululliCompetitive salary aligned with your experience /liliPermanent full-time contract /liliMeal vouchers /liliPrivate health insurance /liliLife Insurance /liliHybrid working model (2 days of home office/week) /liliMulticultural environment /liliTraining and internal development opportunities /liliA vibrant and dynamic international workplace located in Barcelona /li /ulpStart date ASAP /p /p #J-18808-Ljbffr

📌 IT Service Desk Analyst with Italian (Barcelona)
🏢 Tamarind Intelligence
📍 Barcelona