ph3Job Description /h3 pBe the key to excellent customer service in our Portuguese country! Join our team as a Spanish and Portuguese‑speaking Customer Agent and create memorable customer experiences. Bem‑vindo to a role where positive interactions begin with a Portuguese 'Olá!' /p h3Responsibilities /h3 ul liYou are the interface between Limehome and the guest as the first point of contact for any inquiries across all channels. /li liYou have a watchful eye and open ear when it comes to feedback from the guest and can find creative solutions for problems. /li liYou give our guests a great Limehome experience by responding to their individual needs, providing all relevant information and leaving your personal touch when interacting with them. /li liYou identify pain points and potential for improvement in day‑to‑day business and proactively propose solutions. /li liYou stay in close contact with our Guest Relations Managers to present an optimal solution for each guest no matter the situation. /li /ul h3Qualifications /h3 ul liYou have a passion for communication and attending to guests' needs. /li liYou communicate fluently in Spanish, Portuguese and English; other languages are a plus. /li liYou have a passion for customer service and stay calm even in stressful situations. /li liYou fully support the concept and vision of Limehome and work zealously to achieve our goals. /li liYou don't mind working during the weekend or at night. /li liPrevious experience in the hotel industry, a call centre or a start‑up environment is a plus. /li /ul h3Benefits /h3 ul liCompetitive Salary: Versátil monetary benefits (Payflow) + a competitive salary that helps you enjoy life in Spain.



/li liVisit Munich: International travel to our headquarters in Munich. /li liOneteam: Great team spirit with regular team lunches and events as well as regular feedback sessions and constant support from your team. /li liRemote/Hybrid Office Model: We offer a flexible and empowering work environment – work from our office in Madrid or from home. /li liLimitless learning: We offer you the possibility to choose an external development format that will help you reach your full potential without any limits in budget. /li liWorkation: You have the chance to work twice per year for a duration of up to four weeks from a different country in the European Union. Our limehomies love traveling, so we want to give them the chance to work from inspiring new locations regularly. /li liSabbatical: After your 1.5 years anniversary with Limehome we offer the possibility for a three‑month sabbatical. You can use it for whatever you want: whether traveling, spending time with your besties or volunteering. /li liEverything for our limehomies: With a focus on your physical wellbeing (Urban Sports Club), mental wellbeing (Nilo health), and staycations in one of our beautiful Limehomes, among many more suite benefits. Join us and find out! /li /ul h3About Us /h3 pLimehome is a digital hotel concept. Our mission is to design a convenient and comfortable experience for our guests with a digital‑first approach. Through our Tech DNA and fully digital‑enabled guest journey, we want to be the first choice in travel for everyone, everywhere. We offer high‑quality and comfortable suites across more than 142 locations in more than 12 European countries. /p /p #J-18808-Ljbffr

📌 Customer Service Agent (d/f/m) - ES/PT/EN speaking (Madrid)
🏢 Limehome
📍 Madrid