ppbCostumer Service Representative (English-speaking) - On-site LE02 /b /ppLocation: Barcelona, Spain /ppLanguage Requirements: English (Required) /ppTime Type: Full time /ph3Overview /h3pA Customer Service Representative role in Barcelona to support customers via phone, email and other channels. Join Concentrix to provide high‑quality service and contribute to client success. /ph3Responsibilities /h3ulliTake incoming customer calls (telephone, email, voicemail, pager and other automated alerts) and resolve user demands. /liliLog call details onto call‑management systems and provide response and resolution within SLA. /liliMaintain service and product knowledge and expertise related to applications specific to individual customers. /liliEscalate potential service issues to Mentor as needed. /li /ulh3Qualifications /h3ulliBilingual or proficient in English. /liliWorking knowledge of IT platform, equipment and applications: Windows, MS Office, internet configuration. /liliPositive disposition and customer‑service mindset. /liliStrong listening skills and ability to understand customers' needs.



/liliAbility to take ownership and progress calls to resolution or escalation as appropriate. /li /ulh3Benefits /h3ulliFull‑time 39 hours/week: Monday–Thursday 09:00–18:00, Friday 09:00–17:00. /liliSalary 19,623.94 euros gross/year + up to 1,200 euros gross/year in bonus. /liliGreat location in Barcelona. /liliBring‑a‑friend referral bonus opportunities. /liliFull paid training on the company and project. /liliCareer development programs and specialized courses. /li /ulh3Equal Employment Opportunity /h3pConcentrix is an equal opportunity employer. We are proudly united as one team, one company, globally. We are committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability or any other classification protected by applicable national laws. /p /p #J-18808-Ljbffr

📌 Costumer Service Representative (English-speaking) - On-site (Barcelona)
🏢 3M HEALTHCARE
📍 Barcelona