ppSchwarz Digits creates the technological foundation for digital sovereignty in Europe. As the IT and digital division of the Schwarz Group, we develop and manage the IT infrastructures for the retail divisions Lidl and Kaufland, as well as Schwarz Production and PreZero. At the same time, we operate as an independent provider in the external market to support companies across Europe in their digital transformation. We bundle our core services in the areas of Cloud, Cyber Security, Data AI, Communication, and Workspace.Join us and contribute to digital sovereignty in Europe. With us, you will work at the intersection of agility and security: You will benefit from fast decision-making processes, enjoy genuine creative freedom in your projects, and be able to build upon the stable foundation of the Schwarz Group. /ph3Salesforce Support - Barcelona (m/f/d) 1 /h3pEmployment Area: Location: Employment Type: /ph3Your tasks /h3ulliManage requests from users registered in the ticketing tools, maintaining the levels established in the SLA's, eg: authorization access, Customizing, Job Planning /liliYou have solid Salesforce Admin expertise. Basic development skills will be appreciated. /liliIdeally you have experience handling Support Ticketing Systems, Support tasks or IT projects /liliActs partly as an interface between the BC units and the business units responsible for the development and implementation of new systems and the infrastructural operation of systems /liliIdentifies possible system improvements and drives them within the SDO team (e.g. by means of operational problem management)



/liliControls, plans and is responsible for processing in the systems with a business background and coordination within the SDO /liliMonitoring business processes (from operational planning and the development of suitable monitoring to event handling/escalation processes) /liliIdentify system problems (recurring incidents) and work proactively to solve them. /liliOperational knowledge management (Provide training to end users, collaborators or BC's when required) /liliNotify users, BCs and/or other teams about serious incidents in the system and any change in procedure. /liliTest Activities (Develops test plans together with BC and Business) /liliQuality assurance measures (CSI) /liliWork following the established guidelines regarding Incident Management, Problem Management and Knowledge Management processes. /li /ulh3Your profile /h3ulliDesired University degree in Information Technology or similar /liliYou have solid Salesforce Admin expertise. Basic development skills will be appreciated. /liliIdeally you have experience handling Support Ticketing Systems, Support tasks or IT projects /liliFluent English /liliIt motivates you when you familiarize yourself with new topics /liliYou are characterized by strong analytical skills, networked thinking, and an affinity with process optimization /liliYou enjoy working in an international team /liliYou are results oriented, and demonstrate a ‘can-do' attitude – adaptability, flexibility and resourcefulness /liliKnowledge in ITIL is a plus. /li /ul /p #J-18808-Ljbffr

📌 Salesforce Support - Barcelona (m/f/d) 1
🏢 Schwarz Dienstleistungen
📍 Barcelona