ph3Spanish‑Speaking Customer Agent For Messaging App /h3 pMercier Consultancy Group is one of Europe’s most respected international recruitment and business process outsourcing firms, dedicated to connecting exceptional multilingual talent with world‑class employers across a diverse range of industries. /p h3About Mercier Consultancy Group /h3 pWith a strong track record of placing thousands of professionals in rewarding roles throughout Europe, we pride ourselves on delivering a seamless, supportive, and truly premium candidate experience. Your career ambitions are our highest priority. /p h3Job Overview /h3 pThis role invites a motivated and customer‑focused individual to join our client’s dynamic team in Athens, Greece, as a Spanish‑Speaking Customer Agent for a general messaging platform. You will provide expert support to Spanish‑speaking users via chat, email, and ticketing systems and help shape a superior customer experience in a fast‑moving social media industry. /p h3Key Responsibilities /h3 ul liProvide timely, professional, and empathetic customer support to Spanish‑speaking users of a leading social media messaging application via chat, email, and digital ticketing systems /li liAssist users with account access issues, messaging functionality queries, privacy settings, and general platform navigation on the social media app /li liIdentify, investigate, and escalate reports of inappropriate content, policy violations, and suspicious activity in alignment with the platform’s social media community guidelines /li liGuide users through technical troubleshooting steps for messaging features, notification settings, and app performance issues across multiple devices /li liAccurately document all customer interactions, feedback,



and case outcomes within the internal CRM system to support continuous service improvement /li liCollaborate with cross‑functional teams including trust and safety, technical support, and social media content moderation departments to resolve complex user issues /li liStay up to date with the latest product updates, feature releases, and policy changes related to the messaging platform and broader social media ecosystem /li liContribute to a positive team culture by sharing insights, best practices, and user feedback that help enhance the overall customer experience on the platform /li /ul h3Requirements /h3 ul liNative or fluent Spanish language skills (both spoken and written) are essential for this role /li liValid EU passport or EU citizenship is mandatory /li liA genuine interest in social media platforms, digital messaging applications, and emerging online communication trends /li liStrong written communication skills with the ability to convey information clearly, professionally, and with appropriate tone in Spanish /li liSolid problem‑solving abilities and a calm, patient approach when handling challenging or sensitive customer interactions /li liPrevious experience in customer service, online support, or a social media‑related role is an advantage, though not strictly required as full training is provided /li liComfortable working in a fast‑paced,



on‑site team environment in Athens, Greece, with a commitment to meeting quality and productivity targets /li /ul h3Benefits /h3 ul liCompetitive monthly salary reflective of your skills and experience in the social media industry /li liFully paid training delivered by industry experts to ensure you are confident and fully prepared from day one /li liComprehensive health insurance coverage for your peace of mind /li liFully paid relocation package including return flight to Athens, airport transfer, and hotel accommodation upon arrival /li liMonthly performance bonus rewarding your dedication, quality of service, and individual achievement /li liTwo extra salaries per year in the form of a 13th and 14th salary – a highly valued benefit unique to this opportunity /li liA vibrant, multicultural workplace within the exciting social media sector, surrounded by like‑minded professionals from across Europe /li /ul h3Life in Greece /h3 pRelocating to Greece for this position means embracing one of the most enviable lifestyles in all of Europe. Greece offers extraordinary natural beauty, abundant sunshine, crystal‑clear Mediterranean waters, and a rich cultural heritage. Athens is a thriving, cosmopolitan city with a buzzing social scene, outstanding restaurants, vibrant nightlife, and excellent transport connections to the rest of Europe and beyond. /p h3How to Apply /h3 pAre you ready to take the next step in your career and secure a rewarding Spanish‑speaking role in Europe? Click bApply Now /b to submit your application and a member of the Mercier Consultancy Group talent acquisition team will be in touch promptly. /p /p #J-18808-Ljbffr

📌 Spanish-Speaking Customer Agent For Messaging App - Work In Athens, Greece (Barcelona)
🏢 Mercier Consultancy MD
📍 Barcelona