ppbHi there! Thanks for stopping by /b /p pAre you actively looking for a new opportunity? Or just checking the market? Well... you might just be in the right place! /p pWe're looking for a Product Adoption Strategist (Digital Scalable) to join our Adoption team, part of our wider Launch and Customer organisation, in Spain. You will own the adoption strategy, hypotheses, experiments, and implementation for scalable, digital-first campaigns that increase feature penetration across the whole customer journey and drive deeper, stickier product usage for a specific feature or market. /p pbWhat you'll be doing: /b /p ul lipIdentify underutilised product areas and translate adoption opportunities into automated, digital-first programs and behaviourally triggered journeys. /p /li lipOwn end-to-end adoption campaigns for a specific feature or market, including strategy, experiment design, implementation, and performance. /p /li lipDesign and implement customer journey architecture per program (segmentation, trigger logic, channel orchestration, entry/exit criteria). /p /li lipPartner with Product, Product Marketing, Data, Education, Launch, and Account Management to create a cross-functional customer journey that aligns with product priorities, merchant needs, and operational realities. /p /li lipOptimize the digital collateral needed to support adoption programs, including in-app guidance, nurture sequences, and interactive walkthroughs. /p /li lipOwn the configuration and optimization of ChurnZero, Fin, and Heap for tech-touch journeys, in collaboration with internal systems teams. /p /li lipMonitor campaign analytics, activation, feature stickiness, and channel effectiveness by segment and feature, then continuously improve performance. /p /li /ul pbAnd a little bit of... /b /p ul lipAdvocate for customers across the wider organisation and surface behavioural insights that inform product, content, and journey decisions. /p /li lipBuild deep relationships with both customer-facing and product teams to create a coherent, consistent feedback loop with our customers at the heart.



/p /li lipContribute as part of the wider team to achieve organisational objectives, even when that means doing things that aren't strictly within the scope of the role. /p /li /ul pbWhat you need to bring: /b /p pWe're part of the Adoption team within the wider Launch and Customer organisation, reporting to the Manager of Adoption. Our team is responsible for the adoption strategy, hypotheses, experiments, and implementation for scalable, digital-first campaigns that increase feature penetration across the whole customer journey and drive deeper, stickier product usage. /p pWe're looking for an intermediate candidate who has experience with the following: /p ul lip3-5 years of experience in Digital Customer Success, Growth or Customer Marketing, Product Enablement, or a similar function within a B2B SaaS company. /p /li lipExperience using customer usage data to identify gaps and develop programmatic strategies that drive behaviour change. /p /li lipStrong working knowledge of Digital Adoption Platforms and marketing automation tools such as Pendo, WalkMe, Intercom/Fin, HubSpot, or ChurnZero. /p /li lipExperience refining digital content that turns technical workflows into clear, engaging, bite-size customer guidance. /p /li lipStrategic mindset with the ability to identify adoption gaps and design scalable responses. /p /li lipStrong analytical thinking and comfort using data to guide prioritization and optimization. /p /li lipExcellent collaboration skills, with the ability to work effectively across Product Marketing, content teams, and fellow program leads. /p /li /ul pbWhat’s in it for you: /b /p pYou’ll enjoy:



/p ul lipA adaptable work environment that empowers you to do your best work /p /li lipA culture that celebrates performance /p /li lipThe chance to make an impact in a team that’s big enough for career growth, but lean enough to make your voice heard /p /li lipCareer-defining opportunities /p /li /ul pLightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier-free workplace. /p pLightspeed welcomes and encourages applications from people with disabilities. /p pAccommodations are available on request for candidates taking part in all aspects of the selection process. /p h3Where to from here? /h3 pObviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you’re proud to come to every day. For a glimpse into our world check out our career page here. /p pLightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal’s gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs. /p h3Who we are: /h3 pPowering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks. /p pFounded in Montréal, Canada in 2005, Lightspeed is dual-listed on the New York Stock Exchange (NYSE: LSPD) and Toronto Stock Exchange (TSX: LSPD). With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries. /p pLightspeed handles your information in accordance with our Applicant Privacy Statement. /p /p #J-18808-Ljbffr

📌 Product Adoption Strategist (Digital & Scalable) (Barcelona)
🏢 Lightspeed Commerce
📍 Barcelona