ppAt Fourthline, our mission is to fight financial crime. We help protect the general financial system by verifying millions of identities for banks, neobanks, online brokers, crypto exchanges, and insurers like N26, Trade Republic, flatexDEGIRO, Nationale Nederlanden, Qonto, Shine, Solarisbank, and more. /p pHaving started our journey in January 2018, we're incredibly proud to count around 250 employees between our Amsterdam and Barcelona offices with over 50 nationalities. /p h3About The Role /h3 pAs a Senior Customer Success Manager at Fourthline, you'll own the relationships with our most strategic and enterprise customers. That means driving retention, accelerating product adoption, and spotting — and closing — upsell and cross-sell opportunities. You'll be the authentic voice of the customer inside Fourthline, translating their needs into better experiences and smarter decisions. /p pDay to day, you'll work closely with our wider Commercial team, Solutions Engineering, Customer Operations, Delivery Managers, Product Managers, Legal, Compliance, and other key stakeholders — making sure collaboration across these teams is smooth and effective. /p pOur Customer Success Managers put customers first, stay ahead of opportunities, and navigate complex cross-functional projects with confidence. And yes — they still make time for a (virtual) cold drink with the team on Friday afternoons. If that sounds like you, you'll fit right in. /p h3Responsibilities /h3 ul liDrive successful adoption, retention, expansion, and advocacy across your customer portfolio. /li liAct as a trusted advisor, working with internal teams to maximise the value customers get from Fourthline. /li liTurn your accounts into active advocates — building case studies, references, and referrals.



/li liServe as the primary point of contact for escalated issues and resolve customer needs proactively. /li liContinuously assess account health, growth opportunities, and upsell potential — then build and execute account plans to act on them. /li liLead Quarterly Business Reviews (QBRs) and Executive Business Reviews (EBRs) with senior customer stakeholders to align on strategy and set clear objectives. /li liPresent product roadmap updates to customers, keeping them informed on features and enhancements that matter to them. /li liBridge the gap between customers and our Product team, channelling customer feedback into strategic and product decisions. /li liMonitor and strengthen the health of every customer relationship in your portfolio. /li liLead contract renewal negotiations with strategic accounts, in close collaboration with Legal and relevant internal stakeholders. /li liIdentify and close upsell and cross-sell opportunities within existing accounts. /li liDevelop and share best practices that support scalable, sustained customer growth. /li liContinuously look for ways to improve internal processes as our customer base grows. /li liBring learnings from your past experience to help shape and improve how Customer Success works at Fourthline. /li liMentor and coach junior members of the Customer Success team, helping them grow and deliver more impact. /li /ul h3Background Experience /h3 ul li5–7 years in customer-facing roles such as account management, sales, or customer success.



/li liExperience in financial services and/or risk and compliance industries — FinTech or RegTech background is a strong plus. /li liSolid understanding of SaaS technology, including deployment and day‑to‑day operation. /li liA proven track record of working with enterprise customers (ideally in financial services) to deliver measurable gains in satisfaction, adoption, retention, and advocacy. /li liDemonstrated success in hitting commercial targets around upsell, cross‑sell, and renewals. /li liFluent in English; additional languages are a plus — including Dutch, German, French, Spanish, or Italian. /li /ul h3About You /h3 ul liA motivated self‑starter who brings energy and ownership to everything you do. /li liComfortable navigating a fast‑paced environment — whether the path is well‑trodden or one you're building as you go. /li liA natural relationship builder who manages expectations well and solves problems with clarity. /li liConfident communicating with anyone, from C‑suite executives to software developers. /li liStrong presenter and collaborator, equally effective with customers and internal teams. /li liAnalytically sharp — you use data to drive adoption, surface opportunities, and flag risks before they become problems. /li liExcellent written and verbal communicator, with standout presentation skills. /li liHappy to travel within the EU to meet customers in person when it matters. /li /ul pAt Fourthline, we believe diversity enriches our culture and inspires you to do your best work. We value your unique talents and perspectives, welcoming them into a safe and inclusive working environment, to ultimately deliver the best products to our customers and society. You're welcome here. Fourthline is for everyone. /p /p #J-18808-Ljbffr

📌 Senior Customer Success Manager (Commercial Growth) - Barcelona
🏢 Fourthline
📍 Barcelona