ppTOMRA Food is a multi-national organization and a leading provider of sensor based sorting and processing technology for the fresh and processed food industries. Developing state-of-the-art technologies, optimizing customers' production flow, and helping to deliver consistent high quality output have been our strength /p pAt TOMRA, we want people tobinnovate /b, showbpassion /bin their work and bebresponsible /b. We encourage the freedom to innovate and take risks that result in breakthroughs that challenge the status quo. We value passion that focuses and commits to meeting success. We believe in a responsible and safe mindset that takes care of our customers, products, and fellow employees. /p pbJoin the resource revolution! /b /p pThe bCustomer Service Coordinator /b serves as the central point of contact for our customers in the After-Sales Service organization. This role ensures smooth case handling by coordinating all necessary actions from the initial customer contact to case closure. You will play a critical role in delivering a seamless experience, ensuring customer satisfaction and operational excellence. /p h3Key Responsibilities /h3 h3Customer Interaction Case Management /h3 ul liAct as the primary point of contact for customers. /li liReceive and log customer calls and service requests in the ERP system. /li liProvide clear, proactive updates to customers and resolve inquiries promptly. /li liEnsure timely escalation to the Technical Support team. /li /ul h3Service Coordination /h3 ul liPrepare service quotations for spare parts, service visits and training. /li liProcess customer orders and monitor progress through to invoicing.



/li liOrganize and track return shipments, ensuring proper documentation. /li /ul h3Cross-Functional Collaboration /h3 ul liLiaise with internal teams (Field Service Engineers, Tech Support, Planning, Logistics, Supply Chain, Finance) to ensure smooth execution of service activities. /li /ul h3Process Compliance Administration /h3 ul liMaintain accurate records and documentation in line with internal processes. /li liEnsure adherence to company policies and service standards. /li liSupport continuous improvement initiatives within customer service department /li /ul ul liBachelor’s degree in Business Administration or related field (or equivalent experience). /li liExperience: At least 5 years of experience in customer service - preferably in a technical or industrial environment. /li liExcellent command ofbboth Spanish and English /b, which is bmandatory for the role /b additionallanguage skills are a big plus. /li liStrong organizational capabilities paired with effective multitasking. /li liExceptional written and verbal communication skills. /li liProficient in ERP platforms and the full MS Office Suite. /li liCustomer‑oriented approach with a sharp eye for detail. /li liSolid technical aptitude and willingness to learn new systems. /li liAbility to grasp and navigate complex process flows.



/li /ul h3Why work for us /h3 pYou will have long-term career opportunities, with a globally renowned company and the following: /p ul liWork equipment including laptop and cell phone subscription provided /li liAnnual bonus up to 10% /li liExtended Life Insurance: In case of death permanent disability 150k EUR /li liPrivate health insurance affiliation offered at discounted rateOn the job and ongoing training provided /li liHybrid work policy /li liAnnual leave: 29 calendar days in accordance with collective bargaining agreement /li liBe part of a mission to transform how we all obtain, use, and reuse the planet’s resources to enable a world without waste /li liInclusive company culture that values diversity, well-being, and strong camaraderie among our teammates /li liGlobal career opportunities with a strong record for promoting internally /li liProfessional training and development: We are passionate about people and seeing them succeed /li liWe love innovation, a collaborative environment where idea sharing and being creative is encouraged /li /ul pbTOMRA is proud to be an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants regardless of race, color, religion, gender, gender identity, age, national origin, disability, parental or pregnancy status, marriage and civil partnership, sexual orientation, veteran status, or any other characteristics. Reasonable accommodations will be made and will be provided as requested by candidates taking part in all aspects of the selection process. /b /p /p #J-18808-Ljbffr

📌 Customer Service Coordinator for the Southern European Region (Comunidad Valenciana)
🏢 Tomra
📍 Comunidad Valenciana