ppbRocket Lab /b is a leading mobile ad‑tech company that empowers app marketers to acquire and retain high‑quality users through our technology that accelerates growth across the entire customer life cycle, focusing on lifetime value. /p pWe are looking for a bCustomer Growth Analyst /b who is passionate about building strong client relationships and driving measurable growth across the customer lifecycle. /p pThis role is offered as a temporary substitution contract ("contrato de interinidad") to cover a maternity leave, in line with Spanish employment regulations. The contract will remain active until the substituted employee returns to their position (expected duration: approximately 4-6 months). /p h3Responsibilities /h3 h3Client Management /h3 ul liBuild strong, long‑lasting relationships with clients, understanding their business needs and objectives. /li liLead the onboarding process for new clients. /li liLead meetings to review performance and identify growth opportunities. /li liOversee billing processes, ensuring accurate invoicing and promptly resolving concerns. /li /ul h3Retention, Upselling Renewals /h3 ul liDevelop and implement proactive retention strategies to reduce churn and increase loyalty. /li liIdentify upselling opportunities and execute renewal plans, aligning budgets with clients for upcoming months.



/li /ul h3Strategy Market Research /h3 ul liStay on top of digital marketing and mobile app trends to inform strategic planning. /li liConduct market research to bring clients industry best practices and innovative solutions. /li /ul h3Team Collaboration /h3 ul liCollaborate with cross‑functional teams on user retention and acquisition strategies. /li liPrepare performance reports and address client concerns quickly. /li liWork with Sales to align acquisition strategies and with Operations to review KPIs. /li /ul h3Competencies needed /h3 ul li3+ years of experience in Account Management positions. /li liAt least 1 year of experience in the Mobile Advertising industry. /li liStrong communication and negotiation skills. /li liGoal‑driven mindset. /li liExcellent organizational and time‑management skills, with the ability to work independently but also to collaborate and participate as a team player. /li liFluent in English is a must. /li /ul h3Benefits /h3 ul liFlexible hours. /li liWork Balance Philosophy. /li liGreat work environment. /li liHealth insurance. /li liFlexible benefits to enjoy every month. /li liPotential for this role to evolve into a permanent position, depending on business needs. /li /ul pWe look forward to seeing you soon in our team! /p /p #J-18808-Ljbffr

📌 Customer Growth Analyst EMEA (Madrid)
🏢 Rocket Lab | The App Growth Hub
📍 Madrid