ph3POSITION OVERVIEW /h3 pHermosillo, SO /p pbTítulo del Trabajo: /b Agente de Servicios Financieros de Nivel Inicial a Tiempo Completo /p pbUbicación: /b Hermosillo /p pMCI es una empresa líder en Externalización de Procesos de Negocio (BPO) que se especializa en ofrecer soluciones personalizadas para satisfacer las diversas necesidades de nuestros clientes. Con un compromiso con la excelencia y un enfoque en la innovación, nos hemos establecido como un socio de confianza en la industria. /p pEstamos buscando un Agente de Servicios Financieros dedicado y con experiencia para unirse a nuestro equipo. En este puesto, brindarás un servicio al cliente excepcional y apoyo a los clientes atendiendo consultas relacionadas con productos y servicios financieros. Esta posición requiere fuertes habilidades de comunicación, un sólido entendimiento de los servicios financieros y la capacidad de resolver problemas de manera eficiente. /p pPara ser considerado para esta posición, debes completar una solicitud completa en nuestra página de carreras de la empresa, que incluye preguntas de selección y una breve prueba previa al empleo. /p h3Responsabilidades Clave /h3 ul liResponder llamadas entrantes y atender consultas de clientes sobre productos y servicios financieros, como cuentas bancarias, préstamos, tarjetas de crédito y opciones de inversión. /li liAbordar y resolver problemas y quejas de los clientes, asegurando un alto nivel de satisfacción del cliente. /li liMantener un conocimiento profundo de los productos y servicios financieros de la empresa para proporcionar información precisa y apoyo a los clientes. /li liAyudar a los clientes con solicitudes relacionadas con cuentas, incluidas consultas de saldo, detalles de transacciones y actualizaciones de cuentas. /li liIdentificar oportunidades para recomendar productos y servicios financieros adicionales que satisfagan las necesidades del cliente y mejoren su bienestar financiero. /li liDocumentar con precisión las interacciones y transacciones de los clientes en el sistema CRM de la empresa. /li liAdherirse a las políticas, procedimientos y requisitos regulatorios de la empresa en todas las interacciones con los clientes. /li liRealizar llamadas o correos electrónicos de seguimiento para asegurar que los problemas de los clientes estén completamente resueltos y mantener la satisfacción del cliente. /li /ul h3CANDIDATE QUALIFICATIONS /h3 p¿TE PREGUNTAS SI ERES UNA BUENA OPCIÓN PARA ESTE PUESTO? /p pSe Alienta a Todos Los Solicitantes Positivos y Motivados a Postularse. Los Candidatos Ideales Para Esta Posición Son Altamente Motivados y Dedicados, y Deben Poseer Las Siguientes Cualidades: /p ul liDebe tener 18 años o más. /li liDiploma de escuela secundaria o equivalente; educación adicional en finanzas, negocios o campos relacionados es una ventaja. /li liExperiencia previa en un entorno de centro de llamadas, particularmente en servicios financieros o banca, es preferida. /li liCapacidad para escribir rápidamente y con precisión (20+ palabras por minuto). /li liConocimiento básico de Microsoft Office Suite (Excel, PowerPoint, Word, Outlook). /li liEntendimiento básico del sistema operativo Windows. /li liExcelentes habilidades de comunicación verbal y escrita. /li liFuertes habilidades de resolución de problemas y análisis. /li liCapacidad para manejar múltiples tareas y priorizar eficazmente en un entorno dinámico. /li liDominio en el uso de software de centros de llamadas y sistemas CRM. /li liBuen entendimiento de productos y servicios financieros. /li liAlto nivel de precisión en la documentación de interacciones con los clientes y el procesamiento de transacciones. /li liCapacidad para trabajar eficazmente como parte de un equipo, apoyando a los colegas y contribuyendo a un ambiente de trabajo positivo. /li liCapacidad para leer y hablar inglés con fluidez /li /ul h3ABOUT MCI (PARENT COMPANY) /h3 pMCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services. /p pIn 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa's Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI's subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico,



California, Kansas, Nova Scotia, South Africa, and the Philippines. /p pDriving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum. /p pSe Alienta a Todos Los Solicitantes Positivos y Motivados a Postularse. Los Candidatos Ideales Para Esta Posición Son Altamente Motivados y Dedicados, y Deben Poseer Las Siguientes Cualidades: /p ul liDebe tener 18 años o más. /li liDiploma de escuela secundaria o equivalente; educación adicional en finanzas, negocios o campos relacionados es una ventaja. /li liExperiencia previa en un entorno de centro de llamadas, particularmente en servicios financieros o banca, es preferida. /li liCapacidad para escribir rápidamente y con precisión (20+ palabras por minuto). /li liConocimiento básico de Microsoft Office Suite (Excel, PowerPoint, Word, Outlook). /li liEntendimiento básico del sistema operativo Windows. /li liExcelentes habilidades de comunicación verbal y escrita. /li liFuertes habilidades de resolución de problemas y análisis. /li liCapacidad para manejar múltiples tareas y priorizar eficazmente en un entorno ágil. /li liDominio en el uso de software de centros de llamadas y sistemas CRM. /li liBuen entendimiento de productos y servicios financieros. /li liAlto nivel de precisión en la documentación de interacciones con los clientes y el procesamiento de transacciones. /li liCapacidad para trabajar eficazmente como parte de un equipo, apoyando a los colegas y contribuyendo a un ambiente de trabajo positivo. /li liCapacidad para leer y hablar inglés con fluidez /li /ul h3CONDITIONS OF EMPLOYMENT /h3 h3All MCI Locations /h3 ul liMust be authorized to work in the country where the job is based. /li /ul h3Subject to the program and location of the position /h3 ul liMust be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results. /li liMust be willing to submit to drug screening. Job offers are contingent on drug screening results. /li /ul h3COMPENSATION DETAILS /h3 h3WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION? /h3 pAt MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members. /p h3What You Can Expect From MCI: /h3 pWe understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy: /p ul liPaid Time Off: Earn PTO and paid holidays to take the time you need. /li liIncentives Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations-and sometimes even cars! /li liHealth Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 90 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location. /li liRetirement Savings: Secure your future with retirement savings programs,



where available. /li liDisability Insurance: Short- and long-term disability coverage is available to help protect you during unexpected challenges. /li liLife Insurance: Access life insurance options to safeguard your loved ones. /li liCareer Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities. /li liPaid Training: Learn new skills while earning a paycheck. /li liFun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement. /li liCasual Dress Code: Be comfortable while you work. /li /ul h3Compensation Benefits That Fit Your Life /h3 pMCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued. /p h3PHYSICAL REQUIREMENTS /h3 pThis job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds. /p h3REASONABLE ACCOMMODATION /h3 pConsistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources. /p h3DIVERSITY AND EQUALITY /h3 pAt MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCI's commitment to a diverse and equal-opportunity work environment. /p pMCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider qualified applicants with criminal histories for employment in a manner consistent with local and federal requirements. /p pMCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, MCI's policy is to provide reasonable accommodation to qualified employees with protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works. /p h3PHYSICAL REQUIREMENTS /h3 pThis job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to put, hold onto objects, and move or exert force up to forty (40) pounds. /p h3REASONABLE ACCOMMODATION /h3 pConsistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources. /p /p #J-18808-Ljbffr

📌 Agente de Servicios Financieros de Nivel Inicial a Tiempo Completo (La Coruña)
🏢 MCI
📍 La Coruña