ph3Spanish-Speaking Cybersecurity Customer Agent /h3 h3Job Overview /h3 pMercier Consultancy Group is proud to present an outstanding opportunity for a motivated and detail-oriented Spanish‑Speaking Cybersecurity Customer Agent position in Greece, based on‑site in Athens. You will serve as the first point of contact for Spanish‑speaking clients seeking expert guidance and support across a range of cybersecurity products and services. This is your chance to launch or elevate your career within the fast‑growing cybersecurity industry while enjoying a paid relocation package that simplifies your transition. /p h3Key Responsibilities /h3 ul liProvide high‑quality customer support to Spanish‑speaking clients via phone, email, and live chat, addressing inquiries related to cybersecurity products, services, and account management /li liAssist customers in understanding and navigating cybersecurity solutions, including threat detection tools, firewall configurations, antivirus software, and data protection services /li liAccurately log, track, and manage customer incidents and support tickets using internal CRM and cybersecurity ticketing platforms, ensuring timely resolution and follow‑up /li liIdentify, troubleshoot, and elevate complex cybersecurity issues to the appropriate technical teams in a clear, professional, and structured manner /li liEducate Spanish‑speaking customers on best practices in digital security, helping them understand potential vulnerabilities and how to protect their data and systems effectively /li liCollaborate with cross‑functional teams including technical support, sales, and product specialists to deliver a seamless and informed customer experience within the cybersecurity environment /li liMonitor and report recurring customer concerns or emerging cybersecurity trends to help improve product documentation, FAQs, and internal knowledge bases /li liMaintain the highest standards of customer satisfaction, data confidentiality,



and compliance in line with industry regulations and company protocols /li /ul h3Requirements /h3 ul liNative or fluent Spanish language skills (spoken and written) are essential for this role, ensuring professional communication at all times /li liValid EU passport or legal right to work and reside within the European Union (mandatory) /li liPrevious experience in customer service, technical support, or a related field is desirable; experience within cybersecurity or technology industry is a significant advantage /li liSolid understanding of, or genuine interest in, cybersecurity concepts, digital threats, data privacy, and security best practices /li liStrong computer literacy and ability to quickly learn and navigate cybersecurity platforms, CRM tools, and support software /li liExcellent problem‑solving skills, customer‑first mindset, and ability to remain calm and professional when handling sensitive or complex cybersecurity issues /li liGood command of English required for internal communications, training materials, and cross‑team collaboration /li /ul h3Benefits /h3 ul liCompetitive monthly salary reflective of your skills, experience, and the demands of the cybersecurity industry /li liMonthly performance bonus rewarding dedication, results, and commitment to exceptional customer service /li liTwo extra salaries per year (13th and 14th salaries) providing financial security beyond the standard market offering /li liFully paid relocation package including return flight, airport transfer, and hotel accommodation to ensure smooth transition to Greece /li liFully paid professional training to equip you with cybersecurity product knowledge, tools, and customer service skills from day one /li liComprehensive health insurance coverage throughout employment /li liA dynamic, multicultural, supportive work environment within one of the world’s most exciting and evolving industries /li liReal career development and progression opportunities within cybersecurity sector and the Mercier Consultancy Group network /li liAnd much more… /li /ul /p #J-18808-Ljbffr

📌 Spanish-Speaking Cybersecurity Customer Agent - Work In Athens, Greece (Valencia)
🏢 Mercier Consultancy MD
📍 Valencia