ph3About Planet /h3 pPlanet is a general technology company delivering next-generation PMS and payments solutions purpose-built for the hospitality industry. /p h3About Planet /h3 pPlanet is a global technology company delivering next-generation PMS and payments solutions purpose-built for the hospitality industry. /p pWith a heritage of over 40 years in hotel technology through brands like Protel and Hotsoft, Planet has evolved into the only full‑stack provider offering a fully integrated platform that unifies PMS, payment solutions, and over 1,000 third‑party integrations, all from a single provider. /p pOur platform is designed to eliminate operational friction, enhance the guest journey from booking to check‑out, and drive revenue growth and loyalty for hoteliers around the world. /p pHeadquartered in London with over 2,500 employees across six continents, Planet supports over 800,000 customers in more than 120 markets. Visit our webpage to get to know us better: /p h3Role Overview /h3 pJoin our team as a Customer Success Manager (PMS), where you’ll be responsible for driving customer satisfaction and retention of our market‑leading PMS and payment solutions within our existing direct sales PMS customer base. This position is based in one of our offices dedicated to direct sales. /p pYour primary responsibility will be the commercial contact for our current PMS (Hotsoft, Protel On‑Premise and Protel Cloud) user base. You’ll leverage your experience, knowledge, and customer‑focused approach to engage existing customers,



generate excitement and upsell opportunities within their currently used products as well as preventing churn by monitoring the health status of accounts. /p pIn this role, you’ll receive incoming commercial customer requests in addition to actively engage with our customer base, keep our CRM System (Salesforce) up to date, upsell add‑ons for solutions in use and create leads to our cross‑sales (X‑Sale) team. Collaborating with our worldclass marketing, product, technical support and sales teams, you’ll make sure to reach your individual KPIs. /p h3What You Will Do /h3 ul liHandle incoming product inquiries from existing customers regarding commercial needs. /li liAnalyze our existing customer base to uncover cross‑selling and upselling opportunities within our solution portfolio. /li liLeverage email, phone calls, databases, and social media to gain deeper insights into prospect organizations, presenting relevant products and solutions virtually and over the phone to attract customer interest. /li liUtilize Planet’s established systems, including Salesforce, Odoo, and Snowflake, to accelerate, analyze, track, customers satisfaction, churn risk and health status. /li liAddress customer challenges, complaints, and escalations by collaborating with relevant internal departments involved.



/li liDevelop a comprehensive understanding of Planet's current and upcoming features to identify and implement new business opportunities. /li liFocus on achieving business goals and objectives, ensuring all activities are properly reported, documented, and shared internally. /li liAccurately document and report all new sales opportunities in Salesforce and, if necessary, hand them over to the Cross‑Sales sales team in accordance with internal standards, ensuring visibility to internal stakeholders. /li liFacilitate the onboarding of new employees as required. /li /ul h3Who You Are /h3 ul liHospitality Industry background /li liGerman (B2/C1) and good written spoken English /li liExperience with hotel software (PMS, Revenue Management, etc.) is a plus /li liExcellent sales skills /li liSelf‑motivated /li liWell‑spoken and articulate. /li liGood Microsoft Office, Salesforce (CRM) and Windows operating system experience /li liPositive can‑do attitude /liliOrganization and issue resolution skills /li liTeam player /li /ul h3Why Planet /h3 pPlanet is an equal opportunity employer where diversity is valued, and all employment is decided based on qualifications, merit, and business need. /p pCome and grow your career in the most exciting, fast paced technology market, with a business that delivers feel‑good connected commerce. /p ul liAt Planet, we embrace a hybrid work model, with three days a week in the office. /li liReasonable accommodations may be made in order to allow for an individual to perform the essential functions of this role successfully. /li /ul /p #J-18808-Ljbffr

📌 Customer Success Manager (PMS) with German (Madrid)
🏢 Planet
📍 Madrid