ph3About the Role /h3 /brpWe are looking for an Interim Team Leader for our Senior Enterprise Account Management team in DACH. You cover a parental leave and lead the team that manages our largest and most complex customers in the German speaking market. /p /brpThe mandate is real, not administrative. You own the commercial results of the segment, you represent Account Management in the DACH leadership team, and you drive customer facing programmes that are currently high on our agenda: platform migrations for spend management customers, cross-sell between our Travel and Spend products, and a structured retention initiatives for our most strategic accounts. /p /brpBecause the assignment is time limited, we are looking for a leader who is effective within weeks, not months. Seniority in leading experienced account managers and confidence with large enterprise customers matter more here than a long ramp up into our systems. /p /br /brh3What You'll Do /h3 /brul /brli bPeople leadership and performance /b /brul /brliLead, coach and develop a team of Senior and Enterprise Account Managers, potentially including one Player Coach who has own direct reports. /li /brliRun a clear leadership rhythm: regular team meetings, structured 1:1s, documented feedback loops, development plans per quarter. /li /brliOwn the team's KPIs and targets (retention, revenue growth, cross-sell, take rate) and manage performance transparently, including the difficult conversations. /li /brliEnable your team to handle complex commercial situations (price negotiations, churn cases, escalations) independently. /li /brliKeep the team stable, focused and supported during a period of change. /li /br /ul /br /li /brli bCommercial ownership /b /brul /brliBe accountable for retention, upsell and cross-sell across the Senior and Enterprise portfolio (Travel, Spend, Cards, Events). /li /brliSteer the risk agenda: regular risk reviews, action plans per account, stakeholder maps and multi-threading standards for accounts at risk. /li /brliSupport your team in strategic negotiations, renewals and business reviews with C level stakeholders. /li /brliDrive the platform motion: bring Spend to Travel customers and Travel to Spend customers, together with sales and technical account management teams. /li /br /ul /br /li /brli bProgramme and stakeholder work /b /brul /brliCo-own the DACH execution of our spend platform migration programme for Senior and Enterprise customers,



together with Technical Account Management, the Spend organisation and Implementation. The objective is to protect customer satisfaction and revenue throughout the migration. /li /brliAct as the escalation level for your team and manage cross-functional escalations into Product, Support, Implementation and Finance. /li /brliRepresent the voice of Enterprise customers towards Product and translate customer pain into concrete roadmap input. /li /brliContribute to planning, strategy and daily operations of the DACH Account Management leadership team: capacity planning, portfolio distribution, hiring and onboarding. /li /br /ul /br /li /brli bOperational excellence /b /brul /brliKeep data quality high in Salesforce, Looker and Notion, and use it for forecasting and prioritisation. /li /brliImprove and automate recurring tasks, playbooks and customer facing materials, including the use of AI tooling. /li /brliCoordinate onboarding of new Enterprise clients with Sales, Implementation and Technical Account Managements /li /br /ul /br /li /br /ul /br /brh3What We’re Looking For /h3 /brul /brli bMust have /b /brul /brliProven experience of people management experience in Account Management, Customer Success or Sales, including responsibility for experienced or senior individual contributors. /li /brliOwn background as a Senior or Enterprise Account Manager, with a track record of meeting and exceeding retention and growth targets. /li /brliConfidence with C level stakeholders in large German speaking organisations, including escalation and recovery situations. /li /brliStrong commercial judgement: negotiation, pricing logic, business case thinking. /li /brliAnalytical strength: Salesforce, Looker or comparable BI tools, forecasting, Excel or Sheets, today's AI tools. /li /brliGerman at native or near native level and fluent English. /li /brliBased in Barcelona, or able to be based in Barcelona from the start date. /li /br /ul /br /li /brli bStrong plus /b /brul /brliExperience with spend management, expense management or fintech products,



or a proven ability to get deep into a technical product very quickly. /li /brliExperience in travel tech, SaaS or B2B platform businesses. /li /brliExperience with product migrations, platform upgrades or post-merger customer integration. /li /brliExperience leading a team through a transition, restructuring or leave cover. /li /br /ul /br /li /brli bWho you are /b /brul /brliEffective early: you build trust fast and do not need six months to add value. /li /brliCalm under pressure: you keep the team steady when several escalations run in parallel. /li /brliDirect and fair: you give clear feedback, also when it is uncomfortable. /li /brliEnabler, not bottleneck: you measure success by what your team delivers without you. /li /brliOwner mindset: you do not wait for permission to fix what is broken. /li /br /ul /br /li /br /ul /br /brh3What We Offer /h3 /brul /brliReceive competitive compensation and equity ownership in Perk. /li /brliRest and recharge with our generous allocation of vacation days plus public holidays. /li /brliTake control of your physical health with your choice of private healthcare or a gym allowance. /li /brliKnow that your loved ones are protected financially through your Life Insurance if the worst were to happen. /li /brliJoin our unforgettable Perk events, including our spectacular annual summer party. /li /brliAlways feel supported with Spring Health, our market-leading wellbeing partner, providing fast, comprehensive access to 12x therapy and 12x coaching sessions for you and your loved ones. /li /brliMake your money go further with our versátil compensation plan. /li /brliFocus on your family with 17 weeks' paid parental leave during your child's first year. /li /brliContribute to your community with 16 paid hours per year to spend volunteering for your dearest charitable causes. /li /brliBroaden your horizons with up to 20 "Work from Anywhere" days per year. /li /brliNurture your language skills with in real-life English, Spanish and Catalan lessons. /li /brliFollow your passions and take a four-week, fully paid sabbatical once you reach 5 years. /li /brliLet us help you move to one of our hubs with relocation support. /li /br /ul /br /brh3Employment Details /h3 /brul /brliLocation: Barcelona /li /brliEmployment Type: Full time /li /brliLocation Type: Hybrid /li /brliDepartment: Sales /li /br /ul /p #J-18808-Ljbffr

📌 Interim Team Lead Enterprise Account Management (Barcelona)
🏢 Gofractional
📍 Barcelona