ppEnginy is a Barcelona‑based startup on a mission to revolutionize how B2B sales and prospecting teams operate. Our cutting‑edge AI‑driven lead generation technology empowers sales teams to focus on what truly matters: selling. By automating manual prospecting, we help optimise workflows, ensuring a predictable and scalable sales pipeline – no wasted time, just results. After raising €5 M in seed funding, we are scaling our teams and expanding into key markets. /p h3About the Role /h3 pWe're hiring an Account Manager to own the retention and expansion of a large portfolio of customers. You'll design and run programs that serve hundreds of accounts efficiently, step in for high‑stakes moments, and use AI tooling to automate repetitive tasks to free up time for high‑value customer‑facing interactions. /p pYou’ll work closely with Customer Success, Product, Marketing, and Sales: feeding churn patterns and activation gaps back into team playbooks, translating customer signals into actionable product input, co‑developing campaigns with Marketing that are timed to where customers actually are and closing the loop with Sales to refine our GTM strategy. /p pThis is an early team. You won’t inherit a playbook, you’ll write one, and the teams above will be part of how you do it. /p h3What You'll Own /h3 pbScaled Customer Engagement /b /p ul liManage a large portfolio of B2B SaaS accounts through digital‑first, programmatic touch points that drive activation, adoption, and expansion. /li liDesign and execute one‑to‑many programs—email campaigns, webinars, office hours, automated sequences—that reach customers at scale without losing quality. /li liIdentify when strategic, human intervention is needed (activation, risk, renewal, expansion) and step in decisively.



/li /ul pbCommercial Growth /b /p ul liOwn renewals and lead upsell and cross‑sell conversations across your book. /li liRun QBRs with key accounts to uncover growth potential and reinforce value. /li liCollaborate with Sales on handoffs, co‑develop account plans, and ensure seamless transitions from new to renewing. /li /ul pbPlaybook Process Building /b /p ul liBuild activation sequences, expansion playbooks, and engagement templates that work across a diverse customer base. /li liAutomate repetitive touch points so your time is spent where it actually moves the needle. /li liShare what's working across the CS team—improving everyone's efficiency, not just your own. /li /ul pbOperational Excellence /b /p ul liKeep CRM data and renewal timelines accurate and actionable. /li liChannel customer insights back to Product: aggregate signals from your programs, not just individual calls. /li liWork cross‑functionally with internal teams to unblock customers and close gaps. /li /ul h3What We're Looking For /h3 pbMust‑haves /b /p ul li2–4 years in Customer Success or Account Management in B2B SaaS. /li liExperience working within or alongside a scaled CS motion—large‑volume portfolios, digital programs, or automated campaigns (you don't need to have built the system, but you need to have operated inside one). /li liCommercial track record: you've owned renewals and had real upsell and expansion conversations, not just flagged opportunities. /li liProactive, ownership‑driven mindset: you spot problems before customers raise tickets and act without waiting to be asked.



/li liProficiency in Spanish and English. /li /ul pbNice‑to‑haves /b /p ul liYou've built playbooks, onboarding sequences, or CS processes from scratch. /li liExperience with outreach campaigns or marketing automation tools. /li liComfortable engaging technical buyers in a commercial context. /li liYou've used AI tools to work faster — and you're curious about doing more of it. /li /ul h3What we offer /h3 ul liCompetitive salary tailored to your experience. /li liEnticing performance bonuses that you won’t see elsewhere. /li liFlexible remuneration through Cobee. /li liPension plan through Arca. /li liShort Fridays all year round and extra days of vacation for your birthday and anniversary. /li liYearly work‑from‑home allowance (24 days for customer‑facing functions / 48 days for product engineering and admin). /li liFull work‑from‑anywhere weeks during August the end of the year. /li liA discount on a premium gym (with spa access) just a step away. /li liFree fresh fruit to help you care for your health. /li liContinuous learning, including mentoring, coaching, workshops, and opportunities to attend SaaS conferences. /li liCareer growth opportunities, as we won’t let your dedication and results go unnoticed. /li liTeam gatherings and celebrations. /li liA collaborative culture that fosters hard work, teamwork, transparency, and respect, encouraging open communication and a positive environment where your voice matters. /li /ul pIf you’re not sure you meet 100% of the requirements — we still want to hear from you. /p pResearch shows that candidates from underrepresented groups often self‑select out even when they’re a strong match. If this role excites you and you believe you can make an impact at Enginy AI, we encourage you to apply. /p /p #J-18808-Ljbffr

📌 Account Manager - SMB Barcelona
🏢 Enginy
📍 Barcelona