Shape the Future of Sustainable Supply Chains with Us
brAt Tosca, we help leading retailers and manufacturers reduce waste, lower costs, and improve efficiency through innovative reusable packaging solutions. Together with our customers, we create smarter, more sustainable supply chains and actively contribute to a circular economy.
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brTo strengthen our team, we are looking for a Customer Service Asset Specialist (m/f/d) .
brBy combining excellent customer service with asset-related activities, you will help ensure smooth operational processes, support customer satisfaction, and contribute to the efficient flow of Tosca's reusable assets.
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brThis position is based in Madrid (Spain) with hybrid working opportunities available.
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brCustomer Service Customer Support
brDeliver a professional, responsive, and service-oriented customer experience.
brSupport the onboarding of new customers and help ensure a smooth implementation process.
brBuild and maintain strong customer relationships through proactive communication.
brMaintain accurate customer master data and ensure a high level of data quality.
brCoordinate stock reconciliations with customers and support the investigation of discrepancies.
brSupport the resolution of customer service and quality-related issues.
brAsset Support Inventory Coordination
brMonitor asset movements and inventory levels.
brMaintain accurate asset records and support transparency throughout the asset lifecycle.
brInvestigate inventory discrepancies and support corrective actions when required.
brAssist with customer inventory checks, stock audits, and reconciliation activities.
brCollaborate with logistics providers, customers,



and internal teams to support asset availability.
brPrepare reports related to stock levels, inventory balances, and asset movements.
brContribute to process improvements that enhance operational efficiency and data accuracy.
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brA varied role combining customer service and operational asset support.
brThe opportunity to make a direct impact on customer satisfaction and operational performance.
brA key role in supporting Tosca's sustainability mission and circular economy model.
brThe chance to contribute ideas and support continuous improvement initiatives.
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brCompleted commercial education, business-related studies, or equivalent professional experience.
brPrevious experience in Customer Service, Logistics, Supply Chain, Operations, Inventory Control, or a similar role is an advantage.
brExcellent German and English communication skills, both written and spoken.
brProficient in Microsoft Office applications and willing to learn new systems and processes.
brExperience with ERP or CRM systems is considered an advantage.
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brA permanent contract within a growing international company.
brFlexible working hours and a hybrid working model with up to two home office days per week.
brAre you looking for a role where customer service, asset management, and sales support come together? Apply now with your English CV and become part of the Tosca team.
brYour personal data will be processed by Tosca for recruitment purposes in accordance with applicable data protection legislation.
brWe welcome applications from all qualified candidates regardless of age, gender, disability, ethnic or racial origin, religion or belief, or sexual orientation.

📌 Customer Service Specialist, English (Service) (Madrid)
🏢 Tosca
📍 Madrid