Experteer Overview
In this role you will manage a diverse portfolio of accounts to unlock value from the Workato platform, expand adoption across business units, and ensure retention and growth. You’ll build strategic relationships with executives, guide customers on Enterprise Orchestration u0026amp; AI journeys, and help shape their AI roadmap. You will drive adoption, deliver value reviews, and advocate for customers internally to unlock expansion opportunities. This role sits at the intersection of success, expansion, and cross-functional collaboration within a fast-growing, security-minded tech company.

Compensaciones / Ventajas
• Manage a portfolio of accounts with varying market sizes and complexity to maximize value realization
• Develop deep understanding of customer business, use cases, and desired outcomes to map to Workato products and services
• Drive adoption and expansion by creating Joint Success Plans and engaging multiple business groups/functions
• Lead executive business reviews and customer objectives discussions to align with strategic objectives
• Act as primary escalation point for customer issues and coordinate resolutions




• Build trusted relationships with internal stakeholders and champion customers to mitigate risk and drive growth
• Contribute to Customer Success practice, create playbooks, and drive process improvements
• Run hackathons and bootcamps to boost product usage and adoption
• Engage in sales activities to support revenue growth and customer expansion

Responsabilidades
• BS or equivalent technical education
• 5+ years in consulting, customer success, client relationships or technical account management with track record of adoption and revenue retention
• Experience managing a portfolio of accounts with ARR from ~100k to multi-million across large companies
• Strong stakeholder engagement skills from developers to C-suite
• Experience in Integration and/or business automation; digital transformation background preferred
• Fluency in English (written and spoken)
• Ability to navigate ambiguity and drive outcomes
• Experience with AI ecosystems and identifying AI-driven solutions

Requisitos principales
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📌 Commercial Customer Success Manager (Barcelona)
🏢 Workato
📍 Barcelona