ppAUTO1 Group is Europe’s leading digital automotive platform. We revolutionize the used car market with our well-known brands Autohero, compramostucoche.es and AUTO1.com. /p pOur Customer Operations team focuses on optimizing operational workflows, improving scalability, and enabling smarter ways of working across our European C2B business. We work cross-functionally to simplify processes, reduce operational complexity, and drive automation and AI-driven solutions that improve both operational efficiency and customer experience. /p pOur ultimate goal is to enable scalable operational growth through process excellence, automation, and continuous improvement. /p pbWhat We Offer: /b /p ul liAttractive salary aligned with the responsibilities and value of the role /li liFull‑time working hours from 9:00 to 18:00 /li li22 vacation days, plus your birthday off /li liReference office: Madrid HQ /li liInternational and fast‑paced environment with high visibility and ownership /li /ul h3Job Description /h3 pAs bCustomer Operations Project Manager /b, you will play a key role in improving and scaling customer operations processes across our international C2B business in Europe. /p pYou will work cross‑functionally and independently to identify operational bottlenecks, manual work, and process inefficiencies, driving initiatives focused on simplification, automation, and scalability rather than traditional customer service activities. /p pYour mission will be to improve operational output, reduce manual effort, and enable scalable growth through smarter operational processes and automation. /p pWe are looking for a hands‑on, impact‑driven professional with strong ownership, curiosity, and problem‑solving skills who thrives in fast‑paced environments and enjoys understanding how operations work in practice. /p pbYour responsibilities will include: /b /p ul liIdentify and improve inefficient or repetitive operational workflows /li liDevelop a deep understanding of customer operations across our European markets,



identifying operational differences, local constraints, and best practices /li liDeep dive into workflows related to: ul liContract management /li liFinanced and leased vehicles /li liPayment and purchase blocking management /li /ul /li liIdentify manual, repetitive or inefficient activities and drive automation, AI‑driven solutions and process redesign to improve scalability and customer experience /li liTranslate operational pain points into structured improvement initiatives, business cases and implementation plans /li liCoordinate projects end‑to‑end, from process analysis and solution definition to implementation and impact measurement /li liCollaborate cross‑functionally with Product, Finance, Purchasing, Business Analytics, and Operations teams to drive process improvements and automation initiatives /li liManage and align multiple stakeholders across HQ and local teams to successfully drive operational initiatives /li liWork closely with local teams across Europe to understand operational realities on the ground, challenge assumptions and ensure solutions are scalable across different market setups /li liContribute to business scalability by enabling higher operational output with the same effort /li /ul h3Qualifications /h3 ul liExperience in Operations, Project Management, Process Excellence, Consulting or fast‑paced scale‑up environments /li liStrong analytical and problem‑solving skills /li liAbility and willingness to work closely with local teams across multiple European markets, understanding different operational realities and translating them into scalable solutions /li liExperience driving operational improvements and managing cross‑functional stakeholders /li liCuriosity to understand how operations work in practice, challenge existing processes and identify opportunities for simplification, automation and scalability /li liInterest or experience in automation, AI applications, and operational tooling is highly valued /li liSQL knowledge and experience with Excel/GSheets /li liFluent in English; additional European languages are a plus /li /ul /p #J-18808-Ljbffr

📌 Customer Operations Improvement Manager (Madrid)
🏢 Auto1 Group
📍 Madrid