ppGlovo is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 70 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. /p h3Job Description /h3 pIf you’re here, it’s because you’re looking for an exciting ride. /p pA ride that will fuel up your ambitions to take on a new challenge and stretch yourself beyond your comfort zone. /p pWe’ll deliver a non-vanilla culture built on talent, where we work to amplify the impact on millions of people, paving the way forward together. /p pNot your usual app. We are the fastest-growing multi-category app connecting millions of users with businesses, and couriers, offering on-demand services from more than 170,000 local restaurants, grocers, supermarkets, and high street retail stores. We operate in more than 1500 cities across 25 countries. Every year, +200k merchants generate over 4B€ in sales through our platform and over 20M customers get their goods delivered in minutes. /p pTogether we revolutionize the way people connect with their everyday needs, from deliveringessentials to connecting our ecosystem of users through innovative solutions powered bytechnology. For us, every day is filled with purpose. /p pWhat makes our ride unique? Our strong culture and non-vanilla personality. /p pOur commitment to being a force for good. /p pWe have a vision: To give everyone easy access to anything in their cities. And this is where your ride starts… /p pbYOUR MISSION /b /p pJoin our IT ServiceDesk team in vibrant Barcelona! We’re looking for dedicated tech enthusiasts to provide exceptional support for our essential business services. As a vital part of our IT organization, you’ll tackle challenges, enhance your technical skills,



and help keep our operations running smoothly, making a real difference behind the scenes! /p pbTHE JOURNEY /b /p pProvide timely effective support for all IT systems. /p pResolve Layer 1 and 2 level incidents and service requests. /p pDevelop and maintain documentation and procedures. /p pAdministrate and operate different IT tools and systems. /p h3Qualifications /h3 pbWHAT YOU WILL BRING TO THE RIDE /b /p pA degree in Computer Science or relevant experience. /p p3+ years of relevant full-time experience in IT ServiceDesk. /p pExperience supporting Windows and MacOSX environments. /p pExperience supporting SaaS tools: Google Workspace and Slack services. /p pExperience with Atlassian’s JIRA Service Desk. Bonus for having knowledge in creating/maintaining automations and SD portal creation/configuration. /p pGood problem-solving and analytical skills with a technical mindset. /p pGreat communication skills and solution-oriented approach. /p pNice to Haves: /p ul liSaaS/Cloud tooling administration experience, /li liOneLogin (SSO) Administration experience (groups and mappings), /li liAgentic AI experience /li /ul h3Additional Information /h3 pWE BELIEVE DRIVEN TALENT DESERVES /p ul liAn enticing equity plan *if applicable /li liTop-notch private health insurance to keep you at your peak. /li liMonthly Glovo credit to satisfy your cravings! /li liDiscounts on transportation, food, and even kindergarten expenses or office-based nursery. /li liDiscounted gym memberships to keep you energized.



/li liThe freedom to work from home two days a week, and the opportunity to work from anywhere for up to three weeks a year. /li liEnhanced parental leave *if applicable /li liOnline therapy and wellbeing benefits /li /ul pWe’ll deliver a bnon-vanilla culture built on talent, where we work to amplify the impact on millions of people /b, paving the way forward together. /p pAt Glovo, we truly bvalue diversity /b for the positive impact it brings to our teams, products, and culture. We're dedicated to providing bequal opportunities /b for talent from all backgrounds. /p pFeel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc). /p pAt Glovo, your success is defined by both results and behaviors. We hire for excellence in craft and for the Leadership Principles that shape how we think, decide, and collaborate. What you achieve matters and how you achieve it defines us. Together, they move the business forward and deliver great experiences. bLearn more about our Leadership Principles here. /b /p pHere at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds – all genders, racial/diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard. /p pFeel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc). /p pbSo, ready to take the wheel and make this the ride of your life? /b /p pDelve into our culture by taking a peek at our Instagram and check out our LinkedIn and website ! /p /p #J-18808-Ljbffr

📌 IT ServiceDesk Specialist (They/She/He) (Barcelona)
🏢 Delivery Hero
📍 Barcelona