Experteer Overview

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In this role you will protect client security infrastructures and restore services efficiently as incidents arise. You’ll manage escalations, collaborate with cross-functional teams, and contribute to automation and change management. You’ll work in a fully remote environment, supporting clients across cultures from Spain or the Czech Republic. You’ll help drive service quality, incident trend analysis, and ongoing improvements in security operations.

Compensaciones / Beneficios

- Monitor and manage the work queues to resolve incidents and requests within SLA
- Provide second-level security support and root-cause analysis
- Update tickets with clear resolution details and maintain accurate information
- Identify issues proactively and log incidents for rapid resolution
- Communicate with other teams and clients to extend support as needed
- Execute changes with clear risk and mitigation plans, ensuring proper approvals
- Follow shift handover processes and highlight critical tasks for the next shift
- Escalate tickets to CoE or management when necessary for proper focus




- Collaborate with automation teams to optimize tasks and enable routine automation
- Assist L1 engineers with triage and troubleshooting during initial incidents
- Lead initial client escalations for operational issues
- Contribute to change management with detailed change records and maintenance planning
- Audit incidents for quality and contribute to knowledge base updates
- Produce trend analyses to identify automation opportunities and reduce tickets
- Support disaster recovery implementation and testing as required
- Perform other related tasks as needed

Responsabilidades

- Moderate experience handling Security Infrastructure xugodme in managed services
- Moderate experience with ticketing tools (preferably ServiceNow)
- Moderate knowledge of ITIL processes
- Moderate experience working with vendors/3rd parties
- CCNA certification mandatory; CCNP in Security or PCNSE favorable
- Bachelor's degree or equivalent in IT/Computing
- Ability to work remotely from Spain or Czech Republic with valid work permit

Requisitos principales

- Remote work
- Integral/remote-ready role
- Collaborative culture
- Diversity and inclusion
- Growth and learning opportunities
- Equal opportunity employer

📌 Network Security Engineer (Barcelona)
🏢 The Nippon Telegraph And Telephone Corporation (NTT)
📍 Barcelona