We are partnering with a leading international insurer undergoing a significant transformation journey and looking to strengthen its Claims Operations team with a Claims Provider & Process Excellence Specialist.

This role sits at the intersection of claims operations, third-party provider management, process improvement and technology-driven transformation. The successful candidate will play a key role in optimizing the claims value chain, improving operational performance and driving innovation initiatives, including the adoption of AI and automation solutions.

Key Responsibilities

Claims Provider & Partner Management

- Manage and optimize relationships with third-party claims providers, including repair networks, assessors, legal partners and other service providers.

- Monitor provider performance through KPIs, SLAs, customer satisfaction and cost control metrics.

- Conduct provider reviews, audits and performance assessments.

- Support onboarding and governance of new partners across the claims ecosystem.

- Collaborate with internal and international stakeholders to share best practices and improve service delivery.

Process Excellence & Continuous Improvement

- Identify operational inefficiencies and improvement opportunities across the claims journey.

- Lead process optimization initiatives focused on customer experience, operational efficiency and claims cost control.

- Apply structured methodologies to redesign and improve end-to-end processes.

- Translate operational data and customer insights into actionable improvement initiatives.





Technology & Innovation

- Drive the adoption of automation, AI and digital solutions within claims operations.

- Identify opportunities to improve provider performance, fraud detection, segmentation and operational effectiveness through technology.

- Support digital transformation initiatives aimed at creating more efficient and customer-centric claims processes.

Requisitos

Candidate Profile

- 5+ years of experience within P&C; Claims.

- Strong understanding of the claims value chain and third-party provider ecosystem.

- Experience managing external suppliers, networks or claims partners.

- Proven track record in process improvement, operational excellence or transformation initiatives.

- Exposure to digital transformation, automation, AI or data-driven decision making is highly valued.

- Strong analytical and problem-solving capabilities.

- Excellent stakeholder management and communication skills.

- Comfortable working in agile and international environments.

Languages

- Native or near-native Spanish.

- Business fluent English.

What’s on Offer

- Opportunity to join a highly innovative international insurance environment.

- Exposure to large-scale transformation and operational excellence initiatives.

- Significant visibility across local and international teams.

- Strong focus on technology, automation and AI-driven innovation.

- Dynamic, collaborative and fast-evolving environment.

- #LI-JM1

- #Li-onsite

- #Li-hybrid

📌 Claims Operations & Process Excellence Manager | Insurance Transformation | Madrid
🏢 Empresa reconocida
📍 Madrid