ppEverything you are looking for and more. /ppThe Customer Care Brands Specialist is responsible for ensuring an excellent customer experience through proactive shipment monitoring, incident management, and continuous communication with clients and internal teams. /ppReporting to the Brands Team Leader, this role involves managing an assigned customer portfolio, monitoring daily operations, resolving incidents, and coordinating with different departments to ensure efficient service and high-quality support. /ppThis position is adecuado for someone proactive, organized, customer-oriented, and comfortable working in fast-paced operational environments. /ph3What responsibilities and objectives will you have? /h3ulliManage and proactively monitor the shipments of your assigned customer portfolio. /liliEnsure excellent customer service through phone calls, e-mails, and daily communication with clients. /liliIdentify, investigate, and manage incidents, ensuring timely follow-up and resolution. /liliCoordinate with internal departments to escalating, claim, and resolve operational issues efficiently. /liliBuild strong relationships with customers, understanding their needs and ensuring a positive service experience. /liliMonitor service quality indicators and prepare weekly and monthly performance follow-ups. /liliAnalyse service performance and collaborate on action plans to improve operational quality and customer satisfaction. /liliEnsure the correct application of internal procedures and operational processes. /liliPrioritize tasks effectively in a dynamic environment with multiple ongoing requests and operational needs. /liliContribute to achieving Customer Care department KPIs and service objectives. /li /ulh3Well, what will the requirements be? /h3ulliAt least 3 years of experience in Customer Service, Customer Care, Logistics, Transport, or a similar operational environment. /liliPrevious experience managing customer portfolios and handling incidents or operational follow-ups.



/liliStrong customer-oriented mindset with excellent communication skills. /liliAbility to work proactively, independently, and in a fast-paced environment. /liliStrong organizational and prioritization skills. /liliProblem-solving attitude with the ability to manage conflicts effectively. /liliTeam player with strong collaboration skills across different departments. /liliGood knowledge of Excel and reporting tools. /liliEnglish and Portuguese proficiency required to attend customer calls. /liliDegree is valuable but not mandatory. /liliExperience in logistics, transport, supply chain, or operational customer service environments will be highly valued. /li /ulh3What do we offer? /h3ulliLanguage platform /liliWellbeing programme /liliFlexible working hours /liliOnline platform for lifelong learning /liliCompetitive salary /liliFlexible remuneration services can be contracted /li /ulh3Why join us? /h3pAt InPost, you will play a key role in shaping how millions of customers interact with last-mile delivery solutions. You will work in a fast-growing, innovative environment where your contributions directly support the company’s expansion and market presence. Our culture is built around five key behaviours, driven by a strong “Go Go Go” mindset focused on speed and determination. /pulliCHAMPION THE CUSTOMER: We put the customer at the center of everything we do and strive to exceed expectations. /liliOWN IT: We take responsibility, act with initiative, and proactively drive solutions. /liliDARE TO DISRUPT: We embrace innovation, ambition, and continuous learning to grow and improve together. /liliMAKE IT HAPPEN: We adapt quickly, learn constantly, and move forward with Smart execution. /liliWIN TOGETHER: We achieve great results through collaboration, recognition, and a shared winning mindset. /li /ulh3Inclusive Culture /h3pAt InPost, we are committed to building a diverse and inclusive workplace. We welcome applications from all backgrounds and believe that different perspectives strengthen our teams and drive better results. /p /p #J-18808-Ljbffr

📌 Customer Care Brands Specialist (Barcelona)
🏢 Inpost España
📍 Barcelona