David Kennedy Recruitment is working with a leading Outsourcing/BPO company that is looking to recruit a Dutch speaking Customer Experience Specialist to join their offices in Valencia.

Position: Customer Experience Specialist

Location: Valencia, Spain

Work model: on-site

Employment type: Full-time

DUTIES AND RESPONSIBILITIES:

- Provide customer support via phone, email, and chat for users of the fintech platform

- Assist customers with payment-related inquiries, refunds, cancellations, and account-related questions

- Mediate disputes between customers and partner webshops to ensure positive customer outcomes

- Troubleshoot customer issues and contribute to process improvements and operational efficiency

- Support achievement of team KPIs including customer satisfaction, response times, and handling times

- Identify recurring customer feedback patterns and communicate insights to internal stakeholders

- Collaborate with colleagues to improve customer experience and optimise business processes

- Stay up to date with internal policies, fintech processes,



and industry regulations

- Deliver high-quality customer experience within a fast-paced international fintech environment.

REQUIREMENTS:

- Native/fluent in Dutch with good command in English

- Previous customer service or customer-facing experience preferred

- Strong communication and problem-solving abilities

- Proactive, solution-oriented, and customer-focused mindset

- Interest in fintech and digital financial services

- Ability to think independently and find practical customer solutions

- Technical or finance-related background considered an advantage

- Comfortable working in dynamic scale-up environment.

BENEFITS:

- Competitive renumeration package

- Health insurance

- Free lunch

- Spanish lessons

- Bootcamp twice a week

- Drinks every Friday

- Be part of a dynamic and creative team with positive and friendly atmosphere

- Guidance and tools to reach your full potential

- And much more!!!

📌 Customer Experience Specialist (Dutch) (Valencia)
🏢 Sin nombre
📍 Valencia