Job description

Behind the brand.

in3 a fintech startup that helps customers pay for anything in 3 parts. This is useful for example when buying an expensive washing machine, and you want to spread the payment over 3 months.

The company's mission is also to protect the financially vulnerable. In the past years, more and more people have gotten in debt by so-called ‘buy now, pay later’ providers. We do not want to be a part of this. That’s why the company created technology that checks a consumer's creditworthiness in milliseconds.

For more information about in3, click here!

How to WOW.

- Support customers over the phone, email, and chat

- Help customers with questions about refunds and payment cancellations. Mediate in disputes between customers and webshops

- Troubleshooting, innovation, and change management are part of the daily business

- Help improve your team’s KPIs like customer satisfaction, response rate, and average handling time.

- Communicate patterns in customer feedback to supervisors and brainstorm with colleagues in order to improve the customer experience.

- Mapping and improving business processes to enhance customer journey and satisfaction

- Stay up-to-date about the latest policies and regulations

The WOW factor.

- Native-level Dutch and fluent English

- Excellent communication skills





- You are proactive and solution-oriented

- A technical or finance background is an advantage

- You value learning and can’t wait to know more about fintech

- You have some experience with customer service or related fields

- You can think outside the box to always find a solution for the customer

The extra’s you’ll love.

- The career adventure of your lifetime in sunny Valencia, Spain

- The chance to work in a scale-up environment with a high-performance culture

- Collaboration with the most well-known and fastest-growing brands in Europe

- Be part of an incredible, international community of like-minded and motivated professionals

- The opportunity to grow and develop yourself both personally and professionally

- Delicious and healthy breakfast and lunch

- A comprehensive benefits program, including Spanish classes, boot camps, the coolest team-building activities, and more

- Support with Spanish administration, tips and tricks for relocation, and access to Spanish health insurance

On-site

- Valencia, Comunidad Valenciana, Spain

Customer Experience

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📌 Customer Experience Specialist @ in3 | Dutch Native (Valencia)
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