Remote (based in Barcelona, Spain) · Full-time (39h/week) · Mon–Fri 09:00–18:00 · Start: ASAP

ABOUT THE ROLE

Work remotely from Barcelona as part of a customer service team supporting Danish-speaking clients of a general industrial automation and technology company. You will be the first point of contact for technical and commercial enquiries — delivering accurate, professional support in a structured remote environment.

RESPONSIBILITIES

- Handle inbound enquiries from Danish-speaking clients via phone, email, or chat — covering product information, orders, and account queries
- Provide accurate and timely responses, escalating complex technical cases where required
- Maintain up-to-date records of all customer interactions in the CRM system
- Collaborate with internal teams to ensure seamless issue resolution
- Consistently meet quality and productivity KPIs

REQUIREMENTS





- C2 level of Danish and B2+ level of English — written and spoken
- Strong written and verbal communication skills
- Self-disciplined and reliable — comfortable working independently in a remote setup
- Previous experience in customer service is valued but not mandatory
- Based in Barcelona or willing to relocate to Barcelona (mandatory)
- Eligible to work in Spain (EU ID or Spanish residence card)

WHAT WE OFFER

- Full-time remote contract — work from home in Barcelona
- Competitive salary + performance bonus
- Relocation support: €500 relocation bonus for candidates moving to Barcelona
- Private medical insurance
- Referral programme — earn up to €2,000 per successful referral
- Ongoing training and clear career progression

📌 Danish-speaking Customer Service Representative Industrial Solutions (Barcelona)
🏢 Importante grupo
📍 Barcelona