ph3After Sales Market Manager – International Markets /h3 pWe are looking for an experienced and driven After Sales Market Manager – International Markets to join our After‑Sales Department and lead the development, governance, and performance of After Sales operations across assigned international markets where EBRO will be launched. /p pIn this role, you will act as the primary After Sales interface between EBRO HQ and its General Distributors, Importers, and National Sales Companies (NSCs), ensuring the successful deployment of EBRO After Sales standards, business models, and performance targets. /p pThis position requires a strong international mindset, solid experience in OEM aftersales operations, and the ability to manage diverse market structures while driving customer satisfaction, profitability, and technical excellence. /p h3Key Responsibilities /h3 ul libMarket Single Point of Contact /b Act as the central After Sales point of contact for assigned international markets, coordinating closely with General Distributors / NSCs and internal EBRO departments to ensure alignment and efficient execution of After Sales strategies. /li libAfter Sales Business Development /b Support and drive the After Sales business development roadmap across markets, identifying growth opportunities in parts, accessories, services, and value‑added programs, while improving retention and lifetime customer value. /li libParts Accessories Performance Management /b Oversee and analyze parts and accessories performance at market level, including: ul liStock management policies /li liSupply chain efficiency /li liMarket demand evolution Ensure Importers / NSCs have the appropriate tools, processes,



and logistics structures to support vehicle parc growth and service demand. /li /ul /li libWarranty Performance Cost Control /b Monitor and manage warranty performance across international markets, ensuring: ul liCompliance with EBRO warranty policies /li liEfficient claim handling /li liCost control and prevention actions /li liContinuous feedback loops to improve product quality and customer experience /li liSupport Importers / NSCs in the development of technical capabilities, including: ul liEscalation and resolution of critical technical cases /li liProper deployment of diagnostic tools, training programs, and systems /li liMonitoring of technical KPIs, with corrective action plans where required /li /ul /li /ul /li libAfter Sales Operational Excellence /b Ensure EBRO After Sales standards, processes, and KPIs are correctly implemented and respected across: ul liParts logistics /li liWarranty administration /li /ul Drive a customer‑centric After Sales culture across markets by: ul liSupporting the rollout of customer satisfaction programs /li liAnalyzing customer feedback and service quality results /li liImplementing improvement initiatives with Importers / NSCs /li /ul /li libBudget Financial Performance Management /b Support After Sales budget planning and closely monitor financial performance at market level, ensuring:



ul liProfitability targets are achieved /li liCost structures are optimized /li liBusiness cases are supported with data‑driven analysis /li /ul Build and maintain strong, trust‑based relationships with: ul liGeneral Distributors / Importers / NSCs /li liLogistics and technical service partners /li liInternal EBRO stakeholders to ensure long‑term business alignment and execution excellence. /li /ul /li libCompliance Quality Governance /b Ensure full compliance with: ul liEBRO After Sales policies and standards /li liLocal legal and regulatory requirements /li liQuality and audit processes across international markets /li /ul Prepare and present regular After Sales performance reviews, leveraging data and analytics to: ul liIdentify risks and improvement opportunities /li liSupport strategic decisions /li liGuide market action plans and follow‑up /li /ul /li /ul h3Qualifications /h3 ul liBachelor’s degree in Business Administration, Engineering, Automotive Management, or related field (MBA is a plus). /li liSolid experience in automotive OEM After Sales management, preferably in an international or regional role. /li liProven experience working with Importers, General Distributors, or National Sales Companies. /li liStrong analytical, strategic planning, and problem‑solving skills. /li liExcellent communication, presentation, and stakeholder management capabilities across cultures. /li liResults‑driven mindset with demonstrated KPI and profitability achievement. /li liFluency in Spanish and English (additional languages are a plus). /li liWillingness to travel internationally as required. /li /ul /p #J-18808-Ljbffr

📌 After Sales Market Manager – International Markets (Barcelona)
🏢 EBRO
📍 Barcelona